Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate tenancies and ensure smooth administration for rental properties.
- Company: Dynamic Rentals team in a growing property company.
- Benefits: Flexible working, supportive environment, and career development opportunities.
- Other info: Join a vibrant team and thrive in a people-oriented environment.
- Why this job: Make a real impact in a fast-paced, customer-focused role.
- Qualifications: Experience in lettings, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Ideally commutable to Head Office (Bournemouth) - Hybrid
Are you highly organised, customer-focused, and looking to grow your career in property and lettings? We’re looking for a Tenancy Management Coordinator to join our dynamic Rentals team and play a key role in delivering a seamless tenancy experience across multiple UK sites.
About the Role
As a Tenancy Management Coordinator, you’ll support the Rentals team in achieving their targets by ensuring the smooth administration of a portfolio of rental properties. From pre-tenancy through to move-in, you’ll be at the heart of the process—keeping everything running efficiently, compliantly, and with a strong focus on customer satisfaction.
What You’ll Be Doing
- Coordinating and administering tenancies from pre-tenancy through to move-in
- Managing the full tenant referencing process
- Authorising key releases and ensuring timely move-ins
- Supporting the administration of a nationwide property portfolio
- Producing weekly and ad hoc reports
- Handling a high volume of calls and emails from tenants, landlords, and third parties
- Liaising with internal teams to report maintenance issues and ensure compliance
- Proactively resolving issues to keep processes on track
- Supporting the Pre Tenure Manager and stepping in when required
- Assisting with additional tasks as needed across the Rentals team
What We’re Looking For
- Previous experience in lettings or tenancy administration
- A basic understanding of tenancy legislation
- Strong communication skills, both written and verbal
- Excellent organisational and time management abilities
- A proactive, problem-solving mindset
- Confidence in dealing with customers and stakeholders
- High attention to detail and ability to multitask
- A team-oriented approach with a passion for great customer service
- Proficiency in Microsoft Office
Why Join Us?
- Opportunity to be part of a growing, fast-paced team
- A varied and rewarding role with real impact
- Supportive team environment with opportunities to develop
Additional Information
- Based primarily in our Bournemouth Head Office, with flexibility to work from other locations if required
- Flexibility may be required to meet business needs, including occasional additional hours
If you’re ready to take the next step in your property career and thrive in a fast-moving, people-focused environment, we’d love to hear from you.
Tenancy Management Co-Ordinator employer: McCarthy & Stone
Contact Detail:
McCarthy & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the property and lettings industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially around customer service and tenancy management. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your communication skills! Since you'll be handling calls and emails from tenants and landlords, it’s crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you started on your property career!
We think you need these skills to ace Tenancy Management Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in lettings or tenancy administration. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about property and lettings. We love seeing enthusiasm, so let us know what excites you about joining our Rentals team.
Show Off Your Communication Skills: Since you'll be handling a lot of calls and emails, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional—this is your first impression, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at McCarthy & Stone
✨Know Your Stuff
Make sure you brush up on tenancy legislation and the lettings process. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the industry.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to stay organised and efficient under pressure.
✨Communicate Clearly
Since this role involves a lot of communication with tenants and landlords, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and skills.
✨Be Proactive and Problem-Solving
Think of instances where you've had to resolve issues quickly and effectively. Be ready to share these stories during your interview to demonstrate your proactive mindset and ability to keep processes on track.