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- Tasks: Lead the estate, enhance homeowners' quality of life, and manage facilities.
- Company: McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Competitive salary, flexible hours, generous leave, and employee perks.
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Customer service experience, excellent communication skills, and a can-do attitude.
- Other info: Diverse workplace with opportunities for personal growth and development.
The predicted salary is between 26821 - 30000 ÂŁ per year.
McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager to lead the estate at Webb Grange, Telford, Shropshire.
Hours: 35 hours per week Monday to Friday, working throughout the year.
Salary: ÂŁ26,821.04 ACTUAL plus benefits and bonus.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave (25 days rising to 28 days, plus bank holidays), access to discounted Gift Cards and eGifts for leading brands.
About the role: We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Your key role is to enhance our homeowners’ quality of life and enable them to maintain their independence. This diverse role encompasses high level customer service, front‑of‑house and facilities management.
Responsibilities:
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all homeowners and offering them help, support and advice.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the “face” of McCarthy Stone for families and friends of homeowners.
- Dealing with homeowners issues with sensitivity and respecting their privacy.
- Managing the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well‑maintained environment.
- Facilitating social interaction and helping homeowners enjoy retirement living to the full.
- Ensuring all Health and Safety requirements are adhered to.
Key Competencies:
- Excellent communication skills with a real “can‑do” attitude.
- Extensive experience in a professional customer‑service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy varied role, where every day is different.
- Be resilient and can problem‑solve effectively.
- Awareness of basic Health and Safety is a distinct advantage.
- Good level of computer literacy – Microsoft Word and Outlook.
- First aid qualifications an advantage – training provided.
McCarthy Stone celebrates diversity and promotes equality and inclusion among colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship; we consider only those with the right to work in the UK without sponsorship. Apply now – all applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
House Manager in Telford employer: McCarthy & Stone
Contact Detail:
McCarthy & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching McCarthy Stone and understanding their values. Show us that you’re not just another candidate; demonstrate how your customer-centric approach aligns with their mission to enhance homeowners' quality of life.
✨Tip Number 3
Practice your communication skills! As a House Manager, you'll need to be the face of McCarthy Stone. Role-play common scenarios with friends or family to build confidence in handling various homeowner interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at McCarthy Stone and ready to make a difference in the lives of our homeowners.
We think you need these skills to ace House Manager in Telford
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Professional Yet Approachable: As a House Manager, you'll be the face of McCarthy Stone. Use your application to convey your professional approach while also showing your friendly personality. A warm tone can go a long way!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key competencies mentioned in the job description. We love seeing candidates who take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at McCarthy & Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their values, mission, and what makes them a leader in retirement living. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a House Manager, you'll be the face of McCarthy Stone for homeowners and their families. Prepare examples from your past experiences that highlight your customer service skills, especially in challenging situations. Be ready to discuss how you’ve enhanced someone's experience or resolved issues with sensitivity.
✨Demonstrate Your Problem-Solving Abilities
This role requires resilience and effective problem-solving. Think of specific instances where you've had to think on your feet or manage unexpected challenges. Share these stories during your interview to illustrate your capability to handle the diverse demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the estate, team dynamics, or the company culture at McCarthy Stone. This shows that you're not just interested in the position, but also in how you can contribute to and thrive within their environment.