At a Glance
- Tasks: Lead a team to ensure seamless care coordination and operational excellence.
- Company: Join McCarthy & Stone, dedicated to enriching lives through exceptional care services.
- Benefits: Enjoy 24 days annual leave, pension plan, health screening, and competitive salary.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care coordination and strong leadership abilities required.
The predicted salary is between 30000 - 40000 £ per year.
At McCarthy & Stone, we're dedicated to enriching lives through exceptional Care & Lifestyle services that empower people to live independently, safely, and happily in our communities. Our Care Coordination team plays a vital role in making that happen - ensuring seamless scheduling, efficient operations, and consistent delivery of quality care. We're now seeking an experienced and motivated Care Coordination Team Leader to join our growing team. This is an exciting opportunity to lead and inspire a group of Care Coordinators, champion digital systems, and drive operational excellence across a regional portfolio of developments.
Responsibilities
- Lead and manage a team of Care Coordinators to ensure effective rota planning, service continuity, and consistent delivery of homeowner appointments.
- Act as a CareLineLive system administrator and super user, supporting configuration, troubleshooting, and training.
- Monitor team performance data to identify trends, opportunities, and risks – taking action and escalating where appropriate.
- Conduct audits of scheduling practices and system use to ensure compliance with internal and regulatory standards.
- Coach and support your team to drive performance, professional growth, and a culture of continuous improvement.
- Manage and triage the team's ticketing system to ensure timely issue resolution and a high level of internal customer service.
- Deliver onboarding and training for new Care Coordinators and colleagues on CareLineLive and coordination processes.
- Support regional and operational teams in reviewing service metrics and capacity modelling to enable growth and scalability.
- Take ownership of coordination activities where required to support business continuity and absence cover.
- Operate within a shift‑based pattern, including some on‑call cover.
Qualifications
- Experience in care coordination or domiciliary care, with strong understanding of scheduling and service delivery models.
- Advanced knowledge of CareLineLive or similar care management systems, including configuration, reporting, and training.
- Experience in leading or supervising a team, with a focus on coaching, performance management, and workload distribution.
- A strong understanding of regulatory compliance and safe service delivery within the UK domiciliary care sector.
- Proven ability to use data and insight to improve efficiency and maintain audit integrity.
- Experience managing multi‑site or remote operations, with excellent communication and collaboration skills.
- Strong leadership and people management skills, with experience supporting dispersed or hybrid teams.
- Excellent organisational and time‑management abilities, with a proactive approach to prioritising competing demands.
- Analytical mindset with high attention to detail and accuracy.
- Confident communicator – both written and verbal – able to engage effectively with colleagues, homeowners, and external partners.
- Skilled trainer and mentor, able to deliver engaging sessions to a range of audiences.
- Calm, confident decision‑maker who supports others in solving operational challenges with empathy and assurance.
Benefits
- 24 days annual leave
- Pension plan
- Life assurance
- Employee assistance helpline
- Health screening
- Eye care voucher scheme
- Long service award
- Competitive salary, shift allowances, and a comprehensive benefits package
Care Coordination Team Leader in Manchester employer: McCarthy & Stone
At McCarthy & Stone, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our employees. Our Care Coordination Team Leader role offers a supportive work culture where you can lead a dedicated team, champion innovative care management systems, and contribute to meaningful service delivery in a rewarding environment. With competitive salaries, generous annual leave, and a commitment to employee development, we empower our staff to thrive while making a positive impact in the lives of our homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordination Team Leader in Manchester
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at McCarthy & Stone for the Care Coordination Team Leader role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Care Coordination Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with McCarthy & Stone, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at McCarthy & Stone, and how you can make a difference!
How to prepare for a job interview at McCarthy & Stone
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at McCarthy & Stone.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like McCarthy & Stone appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how McCarthy & Stone supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
