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- Tasks: Deliver excellent customer service and organise social events for our homeowners.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Enjoy flexible working hours, generous leave, and a supportive work environment.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Receive training and support to help you grow in a rewarding role.
The predicted salary is between 18000 - 26000 £ per year.
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK retirement living provider. We are recruiting for a House Manager to join the team at our Flora Place development in Liphook, Hampshire.
Hours: 30 hours per week Monday to Friday, working throughout the year.
Salary: £22,557.60 per annum
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours in the most beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development – gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies:
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us: As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
House Manager in Liphook employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Liphook
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the House Manager role is all about delivering excellent service, think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've successfully managed events or projects in the past. Highlighting your ability to multitask and coordinate will demonstrate that you’re the right fit for this diverse role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the position.
We think you need these skills to ace House Manager in Liphook
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, especially in a busy environment like ours!
Be Yourself: Let your personality shine through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our community.
Tailor Your Application: Take the time to tailor your application to the House Manager role. Mention specific experiences that relate to event coordination and community building, as these are key aspects of the job.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at McCarthy Stone
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond for customers, especially in a busy environment. This role is all about enhancing the quality of life for homeowners, so showing that you understand their needs is key.
✨Show Off Your Organisational Skills
Since this job involves event coordination and managing various tasks, be ready to discuss how you’ve successfully organised events or managed multiple responsibilities in the past. Bring along any relevant examples that highlight your ability to juggle tasks while keeping everything running smoothly.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've effectively solved problems, especially in a customer-facing role. The interviewers will want to see that you can handle issues with sensitivity and respect, so think about how you can convey your resilience and adaptability.
✨Familiarise Yourself with Health and Safety
Having a basic understanding of health and safety is a plus for this role. Brush up on any relevant knowledge you have and be prepared to discuss how you would ensure a safe environment for homeowners. If you have any first aid qualifications, make sure to mention them!
