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- Tasks: As a House Manager, you'll enhance homeowners' lives through excellent customer service and event coordination.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing older people's wellbeing.
- Benefits: Enjoy flexible hours, generous annual leave, and perks like life assurance and a pension plan.
- Why this job: Make a real impact in a supportive environment while helping others enjoy their retirement to the fullest.
- Qualifications: Bring your customer service experience, communication skills, and a positive attitude to this diverse role.
- Other info: We celebrate diversity and welcome applications from all backgrounds; UK-based applicants only.
The predicted salary is between 17908 - 17908 £ per year.
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK retirement living provider. We are recruiting a permanent House Manager to join the team at our Queens Gate development based in Wokingham, Berkshire. Built in 2016, Queens Gate is a Retirement Living development that consists of 40 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds.
Hours: 25 hours per week - Monday to Friday. Exact shift pattern to be discussed at interview.
Salary: £17,908.61 per annum
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours in beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development - gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
McCarthy Stone celebrates diversity and promotes equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
We do not offer sponsorship; we will only be considering UK based applications.
About Us
As the UK's leading developer and manager of retirement communities, we provide high-quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
The Benefits
- 24 days annual leave
- Pension plan
- Life assurance
- Employee assistance helpline
- Health screening
- Eyecare voucher scheme
- Long service award
Testimonials
"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my role by my manager. I am able to make the day-to-day decisions but always have immediate support on the rare times I need help. It's a breath of fresh air working for a focused dynamic company who know what they are trying to achieve as a team." - Linda Diamond - House Manager
"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" - Andrea Waldron - Senior HR Business Partner
"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast-paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." - Emily Bishop - Principal Planning Associate
"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." - Caroline Craig-cordel - Sales Consultant
"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." - Stan Smolyar - Head of Brand
House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for older people will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Being able to articulate these experiences clearly will help you stand out as a candidate who can thrive in a busy environment.
✨Tip Number 4
Research common challenges faced by House Managers in retirement living. Being knowledgeable about these issues will allow you to discuss how you would approach them, demonstrating your problem-solving abilities and readiness for the role.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event management. Use specific examples that demonstrate your ability to enhance the quality of life for residents, as this is a key aspect of the House Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with older adults and your commitment to providing excellent service. Mention how your skills align with the responsibilities outlined in the job description, such as facilitating social interactions and managing facilities.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully resolved issues or built community relationships in previous roles.
Highlight Problem-Solving Abilities: The job requires resilience and effective problem-solving. In your application, provide examples of challenges you've faced in past positions and how you overcame them. This will demonstrate your capability to handle the diverse and busy nature of the House Manager role.
How to prepare for a job interview at McCarthy Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role involves multi-tasking and event coordination. Discuss your experience in managing multiple tasks simultaneously and any events you've organised. Use concrete examples to illustrate your planning and organisational abilities.
✨Emphasise Your Communication Skills
Effective communication is crucial in this position. Be ready to explain how you build relationships with residents and their families. Share instances where your communication skills helped resolve issues or fostered a sense of community.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to the role. During the interview, express your awareness of these protocols and your commitment to maintaining a safe environment for homeowners.
