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For Companies At a Glance
- Tasks: Manage a vibrant retirement community, ensuring homeowners feel welcomed and supported.
- Company: Join McCarthy Stone, the UK's leading retirement living provider dedicated to enhancing older people's lives.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and life assurance in beautiful surroundings.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Excellent communication skills and customer service experience are essential; training provided for specific roles.
- Other info: Diversity is celebrated here; all backgrounds are welcome to apply!
The predicted salary is between 21490 - 21490 £ per year.
McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager to join our team at Queens View in Bramhall. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities.
Hours: 30 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £21,490.34
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours in beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners' issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development's gardens and grounds efficiently and effectively, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
- Excellent communication skills with a real 'can do' attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast-expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training, and many more.
McCarthy Stone celebrates diversity and promotes equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK's leading developer and manager of retirement communities, we provide high-quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever.
The Benefits
- 24 days annual leave
- Pension plan
- Life assurance
- Employee assistance helpline
- Health screening
- Eyecare voucher scheme
- Long service award
House Manager employer: McCarthy & Stone
Contact Detail:
McCarthy & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for older people will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to manage diverse situations. Highlighting these in conversations can set you apart as a candidate who truly understands the role.
✨Tip Number 4
Showcase your enthusiasm for community building and event coordination. Think of ideas or initiatives you could implement to enhance homeowner engagement, as this is a key aspect of the House Manager role.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the House Manager position. Understand the key responsibilities and competencies required, such as customer service skills and facilities management.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and management. Use specific examples that demonstrate your ability to enhance quality of life for residents and manage a community effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for working with older adults and your commitment to providing high-quality service. Mention how your skills align with the values of McCarthy Stone and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at McCarthy & Stone
✨Show Your Customer Service Skills
As a House Manager, you'll be the first point of contact for homeowners. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle sensitive situations with empathy and professionalism.
✨Demonstrate Your Community Building Experience
This role involves building a strong community among homeowners. Think of instances where you've successfully coordinated events or facilitated social interactions. Discuss how you can enhance the quality of life for residents through community engagement.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety regulations, as this is crucial for maintaining a safe environment. Be ready to discuss any relevant experience you have in ensuring compliance with health and safety standards.
✨Exude a 'Can Do' Attitude
The ideal candidate thrives in a busy, varied role. During the interview, convey your resilience and problem-solving skills. Share examples of how you've tackled challenges in the past and maintained a positive outlook.