At a Glance
- Tasks: Enhance homeowners' quality of life and manage front-of-house services.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Flexible hours, generous leave, pension scheme, and life assurance.
- Other info: Dynamic role with opportunities for personal growth and training.
- Why this job: Make a real difference in the lives of retirees while developing your skills.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 21490 - 21490 £ per year.
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi‑tasking and finding solutions?
Do you enjoy organising and facilitating social events?
House Manager – Summer Manor, Burley in Wharfedale, West Yorkshire
Hours: 30 hours per week Monday to Friday, working throughout the year.
Salary: £22,557.60 ACTUAL plus benefits and bonus
Benefits
Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 24 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.
About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high‑level customer service and front‑of‑house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front‑line services, or customer service management roles.
Key Duties
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our homeowners.
- Dealing with homeowner issues with sensitivity and understanding the need for confidentiality and respecting their privacy.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our homeowners with a safe, secure, well‑maintained, and pleasant environment.
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
- Ensuring that all health and safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service‑oriented position.
- A professional approach with high quality standards.
- Thrives in a busy, varied role, where every day will be different.
- Be resilient and can problem‑solve effectively.
- An awareness of basic health and safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work‑based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Training and Support
As part of McCarthy & Stone Management Service, a successful and fast‑expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you? All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
House Manager in Ilkley employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and homeowners. As a House Manager at our Priestly Court development in Ilkley, you will enjoy flexible working hours, generous annual leave, and opportunities for personal growth while making a meaningful impact on the lives of older people. Join us in creating a vibrant community where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Ilkley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McCarthy & Stone. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McCarthy & Stone
Don't be shy about reaching out to McCarthy & Stone directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager in Ilkley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McCarthy & Stone and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McCarthy & Stone
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
