At a Glance
- Tasks: Manage a vibrant retirement community and support residents in their daily lives.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work environment.
- Other info: Receive comprehensive training and grow your career in a rewarding role.
- Why this job: Make a real difference in people's lives while building a welcoming community.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 17908 - 17908 £ per year.
House Manager – Foxmead Court, Storrington, West Sussex
McCarthy Stone is the leading UK retirement living provider. We are recruiting a permanent House Manager to join our team at Foxmead Court, a 31‑apartment development built in 2014, located in beautiful grounds.
Hours & Salary
25 hours per week – Monday to Friday.
Salary: £17,908.61 per annum, plus benefits.
Benefits
- Group personal pension
- Life assurance
- Employee Assist Scheme
- Flexible working hours
- Generous annual leave entitlement
About the Role
We are seeking a customer‑centric House Manager to uphold high‑quality customer standards and enable our residents to maintain independence. The role covers front‑of‑house services, facilities management, and community building.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the “face” of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and respecting their privacy.
- Managing the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well‑maintained, pleasant environment.
- Facilitating social interaction and helping Homeowners enjoy retirement living fully.
- Ensuring all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer‑service‑orientated position.
- A professional approach with high‑quality standards.
- Thrives in a busy, varied role where each day is different.
- Resilient and can problem‑solve effectively.
- Basic Health and Safety awareness is a distinct advantage.
- Good computer literacy – Microsoft Word and Outlook.
- First aid qualifications are an advantage; training will be provided.
Training & Support
As part of McCarthy & Stone Management Services we provide all training: basic first aid, working safely, Dementia Friends training and more.
Apply
Could this role be your perfect job? Apply now! All applications will be reviewed as soon as received. We hold the right to appoint before the closing date.
McCarthy Stone celebrates diversity and promotes equality and inclusion amongst colleagues. We welcome applications from all, regardless of personal characteristics or background.
We do not offer sponsorship; only UK based applications will be considered.
McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
House Manager in Pulborough employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a supportive and inclusive work environment at Foxmead Court in Storrington, where you can make a meaningful impact on the lives of our residents. With flexible working hours, generous annual leave, and comprehensive training opportunities, we prioritise employee growth and well-being, ensuring that our House Managers thrive both personally and professionally while fostering a vibrant community for our Homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Pulborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like McCarthy & Stone and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at McCarthy & Stone and let us see your personality shine through!
We think you need these skills to ace House Manager in Pulborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and McCarthy & Stone.
Get Familiar with Our Brand:Before applying, take some time to learn about McCarthy & Stone and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at McCarthy & Stone
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress McCarthy & Stone.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which McCarthy & Stone will surely appreciate.
