At a Glance
- Tasks: Welcome new homeowners and support them in settling into their apartments.
- Company: Join McCarthy Stone, the UK's leading retirement community developer.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work environment.
- Other info: Be part of a certified Great Place to Work with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of retirees while working in beautiful surroundings.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 25061 - 30073 £ per year.
The Vacancy
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi‑tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living providers. We are recruiting a permanent House Manager to join the team at our Martello Court development based in Eastbourne, East Sussex.
Hours: 35 hours per week, Monday to Friday, working throughout the year.
Salary: £26,317.20 per annum.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager
We are seeking a customer centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respect their privacy.
- Managing the development – gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well‑maintained and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
House Manager in Eastbourne employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a supportive and fulfilling work environment for the House Manager role at Martello Court in Eastbourne. With a strong focus on employee wellbeing, generous benefits including flexible working hours, and opportunities for personal growth, you will be part of a team dedicated to enhancing the lives of our Homeowners in a beautiful setting. Join us in making a meaningful impact in retirement living while enjoying a culture that values respect, collaboration, and community.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Eastbourne
✨Tip Number 1
Get to know the company! Research McCarthy Stone and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Use examples from your past experiences to demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the House Manager role at McCarthy Stone.
We think you need these skills to ace House Manager in Eastbourne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your approach to customer service.
Tailor Your Application:Make sure to tailor your application specifically for the House Manager role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to handle sensitive situations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at McCarthy Stone.
How to prepare for a job interview at McCarthy & Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their values, mission, and the specifics of the House Manager role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or went above and beyond for customers, as these stories will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in previous roles. McCarthy Stone values resilience and problem-solving, so think of specific instances where you successfully navigated difficulties and what you learned from those experiences.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about the team dynamics or how success is measured in the House Manager role.
