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For Companies At a Glance
- Tasks: Deliver excellent customer service and organise social events for our homeowners.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work environment.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Receive training and support to help you grow in this rewarding role.
The predicted salary is between 24000 - 27000 £ per year.
Overview
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager to join our team at Sykes Court in Lindley.
Sykes Court was built by McCarthy Stone and has been designed and constructed for modern retirement living.
Role details
Hours: 35 hours per week, Monday to Friday. We can be flexible around school hours.
Salary: £24,333.93
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours in beautiful surroundings, generous annual leave entitlement.
The Role
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and privacy.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service oriented position.
- A professional approach with high quality standards.
- Thrives in a busy, varied role where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous or current work-based first aid qualifications will be an advantage, although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy Stone, a successful and fast-expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you? Apply now. All applications will be reviewed as soon as they are received, and we reserve the right to appoint before the closing date.
McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Construction
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House Manager employer: McCarthy & Stone
Contact Detail:
McCarthy & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a House Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Attend local events or community gatherings related to retirement living. This is a great way to meet people in the industry and show off your customer service skills in action.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the House Manager role. Highlight your experience in customer service and event coordination, and don’t forget to mention your passion for enhancing the quality of life for homeowners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining McCarthy Stone and making a difference in the lives of our homeowners.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've gone above and beyond to help others, especially in a busy environment like ours.
Be Yourself: Let your personality shine through in your application! We’re looking for someone who can connect with our homeowners and create a welcoming atmosphere, so don’t be afraid to show us who you are.
Tailor Your Application: Take the time to tailor your application to the House Manager role. Mention specific responsibilities from the job description that resonate with you and explain how your skills align with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at McCarthy & Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role of House Manager.
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle difficult situations with sensitivity and professionalism.
✨Demonstrate Your Organisational Skills
This role involves multi-tasking and event coordination. Be ready to discuss how you manage your time and organise events. You could even share a specific instance where your planning made a significant impact on a community or team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the community at Sykes Court, the types of events they host, or how they measure success in this role. This shows that you’re engaged and thinking about how you can contribute.