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- Tasks: As a House Manager, you'll enhance homeowners' lives through exceptional service and event coordination.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to improving older people's wellbeing.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and a supportive work environment.
- Why this job: Make a real impact in a vibrant community while enjoying a fulfilling and varied role.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: Apply now and be part of a certified Great Place to Work!
The predicted salary is between 15000 - 20000 £ per year.
House Manager at McCarthy Stone
Join to apply for the House Manager role at McCarthy Stone.
Location: Holly Place development, Cobham, Surrey. Hours: 25 hours per week, Monday to Friday. Hourly rate: £17,908.61 per annum.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement.
About The Role
We are seeking a customer centric House Manager to exemplify high-quality customer standards. The role enhances homeowners’ quality of life and independence, combining front of house, facilities management, and high level customer service. The successful candidate will build a strong community with homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and handling visitors in a friendly manner.
- Being the first point of contact for Homeowners and offering help, support and advice as necessary.
- Collaborating with partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for families and friends of Homeowners.
- Handling Homeowners issues with sensitivity and maintaining confidentiality and privacy.
- Managing gardens and grounds to provide a safe, well maintained, pleasant environment.
- Facilitating social interaction and helping Homeowners enjoy retirement living to the full.
- Ensuring all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service oriented position.
- A professional approach with high quality standards.
- Thrives in a busy, varied role where every day is different.
- Resilient with strong problem-solving abilities.
- Awareness of basic Health and Safety is advantageous.
- Good computer literacy including Microsoft Word and Outlook.
- First aid qualifications are advantageous; training provided on commencement.
About Us
McCarthy Stone is the UK’s leading developer and manager of retirement communities. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We champion the role, wellbeing, and happiness of older people in society and launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need. We are proud to be certified as a Great Place to Work 2025 and to appear on the Great Place to Work Wellbeing list.
Employment Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management
- Industries: Construction
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House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to manage multiple tasks. Being able to share specific stories will showcase your suitability for the role.
✨Tip Number 4
Research common challenges faced by House Managers in retirement communities. Being knowledgeable about these issues will allow you to discuss potential solutions and show your proactive problem-solving skills during the interview.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the House Manager role. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the quality of life for others. Mention your ability to organise events and facilitate social interactions, as these are key aspects of the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided front-of-house services or managed facilities. Discuss your problem-solving skills and how you've handled sensitive situations with homeowners or clients.
Showcase Communication Skills: Since excellent communication is crucial for this position, provide examples of how you've effectively communicated with diverse groups. This could include managing teams, liaising with suppliers, or interacting with customers.
How to prepare for a job interview at McCarthy Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role involves multi-tasking and event coordination. Bring up instances where you've successfully organised events or managed multiple responsibilities at once. Discuss how you prioritise tasks and ensure everything runs smoothly.
✨Emphasise Your Communication Abilities
Effective communication is crucial in this position. Be ready to discuss how you build relationships with residents and colleagues. Share examples of how you've facilitated discussions or resolved conflicts through clear communication.
✨Understand the Company Values
Familiarise yourself with McCarthy Stone's mission and values. During the interview, express how your personal values align with theirs, particularly regarding enhancing the quality of life for homeowners and supporting their independence.