At a Glance
- Tasks: Lead a welcoming estate, support residents, and organise community events.
- Company: Join McCarthy Stone, the UK's top retirement living provider, dedicated to enhancing older people's lives.
- Benefits: Enjoy flexible hours, generous leave, employee discounts, and professional training.
- Other info: Part-time role with opportunities for growth and development in a rewarding environment.
- Why this job: Make a real difference in residents' lives while working in a supportive, vibrant community.
- Qualifications: Excellent communication skills and customer service experience are essential; training provided for specific qualifications.
The predicted salary is between 17908 - 25171 £ per year.
House Manager - Retirement Living ¦ Kenilworth Warwickshire
Location: Finham Court, Kenilworth Warwickshire
Hours: 25 hours per week (Monday to Friday, all year round)
Salary: £17,908.61 (actual) plus bonus and excellent benefits
Make a Difference Every Day
Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?
McCarthy Stone, the UK\'s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Stroud.
Why Work with McCarthy Stone?
We offer a rewarding role with a range of employee benefits, including:
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Role Overview - House Manager
As House Manager, you\'ll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.
Key responsibilities include:
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front-of-house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day-to-day operations
- Acting as the face of McCarthy Stone for homeowners\' families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You - What We\'re Looking For
We\'re looking for someone who:
- Has excellent communication skills and a proactive attitude
- Has previous experience in a customer-facing or service management role
- Demonstrates professionalism and a commitment to high-quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Is comfortable using Microsoft Word, Outlook, and other basic digital tools
- Has an awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
Training & Development
You\'ll receive full support and professional training through our in-house development programmes, which include:
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Apply Now
If you\'re looking for a meaningful part-time role that combines responsibility, variety, and community impact - we\'d love to hear from you.
Applications are reviewed as soon as they\'re received. We may appoint before the closing date, so early application is encouraged.
Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship - applicants must have the right to work in the UK.
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INDHP
About Us
As the UK\'s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
\"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It\'s a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.\"
Linda Diamond - House Manager
\"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it\'s all about our great people and how welcome they make you feel ... even if it was through a screen!\"
Andrea Waldron - Senior HR Business Partner
\"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I\'ve had the opportunity to work on some exciting projects, it\'s a very \'hands-on\' approach here with plenty of opportunity to be involved and play a part in delivering developments.\"
Emily Bishop - Principal Planning Associate
\"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.\"
Caroline Craig-cordel - Sales Consultant
\"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn\'t dream about customers sharing their thoughts about my campaigns, but here it happens all the time.\"
Stan Smolyar - Head of Brand
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House Manager in Kenilworth employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a fulfilling role as House Manager in the picturesque setting of Kenilworth, Warwickshire. With a strong commitment to employee wellbeing, we provide generous benefits including flexible working hours, extensive training opportunities, and a supportive work culture that values community impact and personal growth. Join us to make a meaningful difference in the lives of our residents while enjoying a rewarding career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Kenilworth
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the lives of older people will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to handle challenging situations. Being able to articulate these scenarios will highlight your suitability for the role.
✨Tip Number 4
Research common health and safety regulations relevant to retirement living. Showing that you have a basic understanding of these requirements will demonstrate your proactive attitude and readiness to take on the responsibilities of the House Manager.
We think you need these skills to ace House Manager in Kenilworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and management. Emphasise any roles where you’ve demonstrated excellent communication skills and problem-solving abilities, as these are key for the House Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that align with the responsibilities of the House Manager role, such as managing supplier relationships or organising events.
Highlight Relevant Skills:In your application, clearly outline your skills related to the job description. Focus on your ability to remain calm under pressure, your familiarity with digital tools like Microsoft Word and Outlook, and any knowledge of Health and Safety protocols.
Show Enthusiasm for the Role:Express your genuine interest in working with McCarthy Stone and contributing to the community. Mention how you align with their values and your desire to support residents in leading a safe and independent lifestyle.
How to prepare for a job interview at McCarthy & Stone
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role of House Manager.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've effectively solved problems in a busy environment. Highlight your ability to remain calm under pressure and how you approach challenges, as this is crucial for managing the diverse needs of residents.
✨Engage with Community Building
Talk about your experience in organising events or fostering community spirit. Since the role involves supporting a strong community, sharing your ideas on how to enhance social interactions among residents will show your commitment to their wellbeing.
✨Familiarise Yourself with Health and Safety
Even though training will be provided, having a basic understanding of health and safety regulations can set you apart. Be prepared to discuss any relevant experience you have and your willingness to learn more about these important aspects of the role.
