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- Tasks: Lead a vibrant retirement community, ensuring excellent customer service and organising social events.
- Company: Join McCarthy Stone, the UK's top retirement living provider, dedicated to enhancing older people's lives.
- Benefits: Enjoy flexible hours, generous leave, and perks like discounted gift cards in beautiful surroundings.
- Why this job: Make a real impact on residents' lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience is key; a positive attitude and problem-solving skills are essential.
- Other info: Training provided, with opportunities for personal growth and development in a rewarding role.
The predicted salary is between 17908 - 17908 £ per year.
House Manager – Retirement Living
Location: Southend on Sea, Essex
Hours: 35 hours per week (Monday to Friday, all year round)
Salary: £26,317.20 ACTUAL per year plus benefits and bonus
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day. Are you passionate about delivering exceptional customer service?
Role Overview – House Manager
As House Manager, you\’ll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming, and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front‑of‑house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day‑to‑day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Excellent communication skills and a proactive attitude
- Previous experience in a customer‑facing or service management role
- Demonstrated professionalism and a commitment to high‑quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
Training & Development
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Apply Now
If you\’re looking for a meaningful part‑time role that combines responsibility, variety, and community impact — we’d love to hear from you. Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
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House Manager employer: McCarthy & Stone
Contact Detail:
McCarthy & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to manage events. Being able to articulate these experiences clearly will set you apart as a candidate who can thrive in a busy, varied role.
✨Tip Number 4
Research common challenges faced by House Managers in retirement communities. Being knowledgeable about these issues will allow you to discuss how you would address them effectively, showing your proactive approach to the role.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any roles where you organised events or facilitated community engagement, as these are key aspects of the House Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage a diverse role and solve problems effectively.
Highlight Key Competencies: Clearly outline your communication skills, resilience, and problem-solving abilities in your application. These competencies are crucial for the House Manager role, so make sure they stand out.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with McCarthy Stone and contribute to enhancing the quality of life for homeowners. A genuine interest in the role can make a significant difference in your application.
How to prepare for a job interview at McCarthy & Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your commitment to high-quality service.
✨Demonstrate Your Organisational Abilities
The role involves multi-tasking and event coordination. Be ready to discuss how you've successfully managed multiple responsibilities in previous roles, particularly in organising events or activities that foster community engagement.
✨Emphasise Your Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you would handle sensitive situations with homeowners.
✨Familiarise Yourself with Health and Safety Protocols
Having an awareness of basic health and safety is advantageous. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance in the estate's daily operations.