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- Tasks: Support residents, manage estates, and organise social events to enhance community life.
- Company: Join McCarthy Stone, a leading retirement community developer with a focus on wellbeing.
- Benefits: Flexible hours, competitive pay, mileage reimbursement, and excellent career progression.
- Why this job: Make a positive impact on the lives of older people every day.
- Qualifications: Customer service experience, strong communication skills, and a can-do attitude.
- Other info: Work in beautiful surroundings and be part of a diverse, supportive team.
The predicted salary is between 11 - 17 £ per hour.
Join McCarthy Stone as a Relief House Manager – Make a Difference Every Day!
Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you!
McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in parts of Surrey, Hampshire and East Sussex. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £14.46. Plus, you’ll receive mileage reimbursement for your travel!
Why Work with Us?At McCarthy Stone, we offer a range of fantastic benefits, including:
- Life assurance
- Medical screening
- Comprehensive induction and training
- Excellent career progression opportunities
- The chance to work in stunning surroundings
As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include:
- Welcoming new homeowners and helping them settle in
- Providing a friendly front-of-house service and assisting visitors
- Offering support, guidance, and communication between homeowners, families, and service partners
- Managing the estate, ensuring it is safe, secure, and well-maintained
- Responding to emergencies with professionalism
- Facilitating social interactions and helping homeowners enjoy their retirement
The ideal candidate will have:
- Excellent communication skills and a “can-do” attitude
- Extensive experience in a customer service role
- A professional approach with high standards
- Flexibility and reliability for out-of-hours calls
- Resilience and effective problem-solving skills
- Basic health and safety awareness (preferred)
- Good computer literacy, including Microsoft Word and Outlook
Recognised as a Great Place to Work, this role is not just a job—it’s a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date.
At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds.
About UsAs the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Relief House Manager in Godalming employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief House Manager in Godalming
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at McCarthy Stone. You never know who might give you a heads-up about an opportunity or even put in a good word for you!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's through interviews or casual chats, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you’ve made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to McCarthy Stone and express your interest in the Relief House Manager role. A friendly email or call can set you apart from the crowd and show your enthusiasm.
✨Tip Number 4
Prepare for the unexpected! As a Relief House Manager, you'll need to think on your feet. Brush up on your emergency response skills and be ready to discuss how you would handle various scenarios during interviews. This will demonstrate your readiness for the role!
We think you need these skills to ace Relief House Manager in Godalming
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how much you care about making a difference in the lives of our residents.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience. Focus on roles where you've demonstrated excellent communication skills and problem-solving abilities, just like we value at McCarthy Stone.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the Relief House Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with McCarthy Stone.
How to prepare for a job interview at McCarthy Stone
✨Know the Company
Before your interview, take some time to research McCarthy Stone. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Relief House Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations with grace.
✨Demonstrate Flexibility and Reliability
Since this role involves covering ad hoc shifts, be ready to discuss your availability and how you manage your time. Share instances where you’ve successfully adapted to changing circumstances or stepped up when needed.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the types of events you might organise, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
