At a Glance
- Tasks: Lead the estate, welcome new homeowners, and organise social events.
- Company: Join McCarthy & Stone, a top retirement-living provider in the UK.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real difference in people's lives while enjoying a varied role.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13534 - 13534 € per year.
Are you passionate about providing excellent customer service, enjoying multitasking and problem solving, and organizing social events? McCarthy & Stone, a leading UK retirement‑living provider, is looking for a House Manager to lead the estate at Riverwood Development in Milngavie, Glasgow.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy & Stone for the families and friends of Homeowners.
- Dealing with Homeowners' issues with sensitivity, respecting confidentiality and privacy.
- Managing the development – gardens and grounds – efficiently and effectively, ensuring a safe, secure and well‑maintained environment.
- Facilitating social interaction and helping Homeowners enjoy retirement living fully.
- Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can‑do” attitude.
- Extensive experience in a professional customer‑service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy, varied role where every day is different.
- Resilient and able to problem‑solve effectively.
- A basic awareness of Health and Safety is advantageous.
- Good computer literacy, including Microsoft Word and Outlook.
- Current first‑aid qualifications are an advantage; training will be provided.
Hours and Salary
- Hours: 18 hours per week over three days (job share post).
- Salary: £13,534.56 actual plus benefits and bonus.
Benefits
- Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave (starting at 25 days, rising to 28 days), and access to a benefits platform with discounted gift cards, eGifts and offers from leading brands such as restaurants and supermarkets.
Equality, Diversity and Inclusion
McCarthy & Stone celebrate diversity and promote equality and inclusion amongst colleagues. All applications are welcomed regardless of personal characteristics or background.
Employment Eligibility
McCarthy & Stone does not currently offer sponsorship. Candidates must have the right to work in the UK without sponsorship.
House Manager (Job Share) in Glasgow employer: McCarthy & Stone
McCarthy & Stone is an exceptional employer, offering a supportive and inclusive work environment at the Riverwood Development in Milngavie, Glasgow. With a strong focus on employee well-being, we provide generous benefits including flexible working hours, a comprehensive pension scheme, and opportunities for personal growth, all while fostering a culture that values diversity and community engagement. Join us to make a meaningful impact in the lives of our Homeowners and enjoy a rewarding career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager (Job Share) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At McCarthy & Stone, they value customer service and community, so think about how your experiences align with their mission. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your problem-solving skills! Since the House Manager role involves dealing with various issues, consider common scenarios you might face and how you would handle them. This will help you shine during interviews and demonstrate your 'can-do' attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace House Manager (Job Share) in Glasgow
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and event organisation right from the start. Use your application to share specific examples of how you've gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the House Manager role. We want to see how your background aligns with our values and the responsibilities outlined in the job description.
Be Professional Yet Friendly:Remember, you're applying for a role where you'll be the face of McCarthy & Stone. Your written application should reflect a professional tone while also showcasing your friendly personality. We love a good balance!
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at McCarthy & Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy & Stone. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations with grace.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and event organisation, be ready to discuss how you manage your time and prioritise tasks. Share specific instances where you successfully organised events or managed multiple responsibilities simultaneously.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about finding the right fit for both you and McCarthy & Stone.
