At a Glance
- Tasks: Be the friendly face for residents, ensuring a safe and welcoming community.
- Company: Join McCarthy Stone, a leader in retirement living with a supportive culture.
- Benefits: Enjoy flexible hours, generous leave, and employee discounts.
- Other info: Receive professional training and support for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 22557 - 22557 £ per year.
Location: Pavilion Court estate, Felixstowe, Suffolk
Hours: 30 hours per week (Monday to Friday, all year round)
Salary: £22,557.60 ACTUAL per year plus benefits and bonus
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Why Work with McCarthy Stone?
- We offer a rewarding role with a range of employee benefits, including:
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Role Overview – House Manager
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families, focusing on supporting a safe, welcoming and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their homes
- Providing a front‑of‑house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day‑to‑day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Excellent communication skills and a proactive attitude
- Previous experience in a customer‑facing or service management role
- Professionalism and commitment to high‑quality service
- Enjoys variety and takes initiative in a busy environment
- Effective problem‑solving and calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Aware of basic Health and Safety (training will be provided)
- Willingness to obtain first aid qualifications (training provided)
- Experience in property management an advantage
- Enjoys organising events
Training & Development
Full support and professional training through in‑house development programmes:
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Equal Opportunity
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
House Manager in Felixstowe employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a fulfilling role as House Manager in the picturesque Pavilion Court estate, where you can thrive in a supportive and community-focused environment. With generous benefits such as flexible working hours, extensive annual leave, and comprehensive training opportunities, we prioritise employee well-being and professional growth, making it a rewarding place to work for those dedicated to enhancing the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Felixstowe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McCarthy & Stone. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McCarthy & Stone
Don't be shy about reaching out to McCarthy & Stone directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager in Felixstowe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McCarthy & Stone and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McCarthy & Stone
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
