At a Glance
- Tasks: Support residents in a welcoming environment and manage day-to-day operations.
- Company: Join McCarthy Stone, a leader in retirement living with a friendly culture.
- Benefits: Enjoy flexible hours, generous leave, and employee discounts.
- Other info: Opportunity to organise events and build a strong community.
- Why this job: Make a real difference in residents' lives while working in beautiful surroundings.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 18798 - 18798 € per year.
Location: Laburnums estate in Westcliff-on-Sea, (Near Southend-on-Sea) Essex
Hours: 25 hours per week (Monday to Friday, all year round)
Salary: £18,798 ACTUAL per year plus benefits and bonus
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Why Work with McCarthy Stone?
- We offer a rewarding role with a range of employee benefits, including:
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Role Overview – House Manager
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front-of-house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day-to-day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Has excellent communication skills and a proactive attitude
- Has previous experience in a customer-facing or service management role
- Demonstrates professionalism and a commitment to high-quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Is comfortable using Microsoft Word, Outlook, and other basic digital tools
- Has an awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
- Experience in property management is an advantage
- Enjoys organising events
House Manager in Essex employer: McCarthy & Stone
At McCarthy Stone, we pride ourselves on being an exceptional employer, offering a fulfilling role as House Manager in the picturesque Laburnums estate. Our supportive work culture prioritises employee well-being with flexible hours, generous leave, and a commitment to professional growth through training opportunities. Join us in creating a vibrant community for our residents while enjoying a range of benefits that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show up and shine! Attend local job fairs or community events where McCarthy Stone might be present. It’s a great way to make a personal impression and show off your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and community management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the McCarthy Stone family.
We think you need these skills to ace House Manager in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the House Manager role. Highlight any customer-facing roles you've had and showcase your communication skills. We want to see how you can bring a friendly, professional touch to our residents!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting a safe and welcoming environment for our homeowners. Share specific examples of how you've made a difference in previous roles – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've effectively solved problems or handled difficult situations. We’re looking for someone who can stay calm under pressure and keep things running smoothly for our residents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes McCarthy Stone a great place to work!
How to prepare for a job interview at McCarthy & Stone
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the House Manager role and its responsibilities. Familiarise yourself with McCarthy Stone's values and how they align with your own. This will help you demonstrate your genuine interest in the position and show that you're the right fit.
✨Showcase Your Communication Skills
As a House Manager, excellent communication is key. Prepare examples from your past experiences where you've effectively engaged with customers or resolved conflicts. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've had to solve problems in a customer-facing role. Whether it was managing a difficult situation or ensuring smooth operations, be ready to share these stories. This will highlight your proactive attitude and ability to remain calm under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, community events, or how they support their staff. This shows your enthusiasm for the role and helps you gauge if it's the right environment for you.
