At a Glance
- Tasks: Coordinate property viewings and manage customer enquiries for a smooth sales process.
- Company: Join McCarthy Stone, the UK's leading retirement community developer.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: Be part of a team that values wellbeing and champions older people's happiness.
- Why this job: Make a difference in people's lives while gaining valuable experience in property sales.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
To provide efficient and professional support for the property sales process by coordinating property viewings, managing customer enquiries, and maintaining accurate records, and delivering administrative support to the sales team.
The role ensures viewings are arranged effectively, customers receive excellent service, and all associated administration is completed accurately and promptly.
Key Responsibilities Viewings Management
- Arrange and coordinate property viewings for prospective purchasers.
- Qualify customer requirements and match suitable properties to their needs.
- Manage viewing diaries and optimise appointment scheduling.
- Confirm appointments with customers, estate managers, and sales teams.
- Monitor viewing attendance and follow up on cancellations and reschedules.
- Ensure viewing records are accurately maintained within company systems.
- Customer Support
- Respond to customer enquiries via telephone, email, and online channels.
- Provide information on available properties, pricing, and the sales process.
- Deliver a professional and customer-focused service at all times.
- Liaise with internal teams to resolve customer queries efficiently.
- Administrative Support
- Support the Admin Team maintaining records, databases, and customer notes.
- Prepare and process sales and Instruction documentation as required.
- Support managing the main inbox both enquiries and viewings
- Flexible support to the Admin Team and Viewings team.
- Ensure compliance with company procedures and data protection requirements.
- Team Support
- Work closely with Sales Consultants, Property Consultants, and Administrative teams.
- Assist with ad hoc administrative projects and operational tasks.
- Support process improvements and service standards within the department.
- Contribute to achieving team KPIs and service objectives.
- Excellent organisational and diary management skills.
- Strong communication skills, both verbal and written.
- Customer service experience.
- Good attention to detail and accuracy.
- Confident using Microsoft Office and CRM systems.
- Ability to prioritise workloads and manage multiple tasks.
- Flexible and multi task - essential
Desirable
- Experience within property, estate agency, sales support, or customer service environments.
- Experience coordinating appointments or managing diaries.
- Knowledge of the property sales process.
- Personal Attributes
- Professional and approachable.
- Highly organised with strong attention to detail.
- Proactive and self-motivated.
- Strong team player.
- Adaptable and able to work in a fast-paced environment.
- Committed to delivering excellent customer service.
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications.
As of November 2021, Mc Carthy Stone operates 475 developments across the UK for more than 20,000 people.
We believe in championing the role, wellbeing and happiness of older people in society.
We help our customers have a better later life, so they feel more connected, recognised and valued than ever.
In late 2020 we launched the Mc Carthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!
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Viewings & Administration Co-ordinator in Christchurch employer: McCarthy & Stone
As a Registered Care Manager with us, you will join a supportive and dynamic team dedicated to making a meaningful impact in the lives of older people across South Gloucestershire and North Somerset. We offer competitive salaries, performance-related bonuses, and a company car or allowance, alongside ongoing training and career progression opportunities in a nurturing environment. Our commitment to high-quality care is matched by our dedication to employee growth, ensuring you have the resources and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Viewings & Administration Co-ordinator in Christchurch
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like McCarthy & Stone.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like McCarthy & Stone? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit McCarthy & Stone's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Viewings & Administration Co-ordinator in Christchurch
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Viewings & Administration Co-ordinator role at McCarthy & Stone, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at McCarthy & Stone
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where McCarthy & Stone operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to McCarthy & Stone. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at McCarthy & Stone.
