At a Glance
- Tasks: Lead a retirement estate, enhancing homeowners' quality of life and providing top-notch customer service.
- Company: Join McCarthy Stone, the UK's leading retirement-living provider with a focus on community and care.
- Benefits: Enjoy a competitive salary, flexible hours, generous leave, and a range of employee benefits.
- Other info: Receive training in first aid and health & safety, with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and varied work environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 22557 - 22557 € per year.
McCarthy Stone is the leading UK retirement‑living provider. We are looking for a House Manager to lead the estate at Forest Court, Chester.
Key Details
- Hours: 30 hours per week, Monday to Friday, working throughout the year.
- Salary: £22,557.60 ACTUAL plus benefits and bonus.
Benefits
- Group personal pension
- Life assurance
- Employee Assist Scheme
- Flexible working hours
- Generous annual leave (starting 25 days, rising to 28)
- Benefits platform with discounted Gift Cards, eGifts and offers from leading brands.
About the Role
We seek a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. The role enhances homeowners’ quality of life and enables them to maintain independence, covering high‑level customer service, front‑of‑house, and facilities management.
Responsibilities include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for families and friends of our Homeowners.
- Dealing with Homeowners’ issues with sensitivity and respecting confidentiality and privacy.
- Managing the development (gardens and grounds) efficiently and effectively, providing a safe, secure, well‑maintained, pleasant environment.
- Facilitating social interaction and helping Homeowners enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer‑service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy, varied role where each day will be different.
- Resilient and able to problem‑solve effectively.
- A good level of basic Health and Safety awareness will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work‑based first aid qualifications are an advantage, although successful candidates will receive all necessary training on commencement.
As part of McCarthy & Stone Management Service, you will receive training such as basic first aid, working safely, Dementia Friends training and much more.
Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrates diversity and promotes equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship; we consider only those who have the right to work in the UK without sponsorship.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We champion the wellbeing and happiness of older people in society, supporting them to live their best later life, and maintain the Great Place to Work 2025 certification.
House Manager in Chester employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and homeowners. As a House Manager at our Forest Court estate in Chester, you will enjoy flexible working hours, generous annual leave, and comprehensive training opportunities, all while making a meaningful impact on the lives of older people in our communities. Join us to be part of a team that values high-quality customer service and fosters personal growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Check out their website and social media to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a House Manager, you'll be the face of McCarthy Stone, so think about how you can demonstrate your excellent communication skills. Role-play common scenarios you might encounter with Homeowners to show you can handle any situation with a friendly and professional attitude.
✨Tip Number 3
Show off your problem-solving abilities! During the interview, be ready to share examples of how you've tackled challenges in previous roles. Highlight your resilience and ability to think on your feet, as these are key traits for managing a busy estate like Forest Court.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace House Manager in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the House Manager role. We want to see how you can bring that 'can do' attitude to our team!
Showcase Your Customer Service Skills:Since this role is all about providing top-notch customer service, share specific examples of how you've excelled in similar positions. We love hearing about your experiences that demonstrate your professional approach and high-quality standards.
Be Personable and Professional:Remember, you're applying for a role where you'll be the face of McCarthy Stone! Use a friendly tone in your application while maintaining professionalism. We want to get a sense of your personality and how you connect with others.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at McCarthy & Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role of House Manager.
✨Showcase Your Customer Service Skills
As a House Manager, you'll be the face of McCarthy Stone for homeowners and their families. Prepare examples from your past experiences that highlight your excellent communication skills and customer-centric approach. Think about times when you went above and beyond to help someone.
✨Demonstrate Problem-Solving Abilities
The role requires resilience and effective problem-solving. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to handle the varied and busy nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the estate, team dynamics, or the training you'll receive. This shows you're proactive and genuinely interested in how you can contribute to enhancing homeowners' quality of life.
