At a Glance
- Tasks: Deliver excellent customer service and organise social events for our homeowners.
- Company: Join McCarthy & Stone, the UK's leading retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and a supportive work environment.
- Other info: Be part of a diverse team that values inclusion and community.
- Why this job: Make a real difference in the lives of older people while enhancing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 14.46 - 14.46 £ per hour.
The Vacancy
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi‑tasking and finding solutions?
Do you enjoy organising and facilitating social events?
Mc Carthy & Stone is the leading UK’s retirement living providers. We are recruiting for a House Manager to join the team at our Blake Court development in Bridgwater, Somerset.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager
We are seeking a customer centric House Manager to exemplify the high‑quality customer standards that we are renowned for.
Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence.
This is a diverse role encompassing high level customer service and front of house and facilities management.
The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the ‘face’ of Mc Carthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
- The Successful Candidate Will Have The Following Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Mc Carthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues.
We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications.
As of January 2025, Mc Carthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society.
We help our customers have a better later life, so they feel more connected, recognised, and valued than ever.
In late 2020 we launched the Mc Carthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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House Manager in Bridgwater employer: McCarthy & Stone
As a Registered Care Manager with us, you will join a supportive and dynamic team dedicated to making a meaningful impact in the lives of older people across South Gloucestershire and North Somerset. We offer competitive salaries, performance-related bonuses, and a company car or allowance, alongside ongoing training and career progression opportunities in a nurturing environment. Our commitment to high-quality care is matched by our dedication to employee growth, ensuring you have the resources and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Bridgwater
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace House Manager in Bridgwater
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at McCarthy & Stone
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at McCarthy & Stone. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
