At a Glance
- Tasks: Deliver top-notch IT support and ensure smooth operation of core systems.
- Company: Join McCarthy & Stone, the UK's leading retirement community developer.
- Benefits: Enjoy competitive salary, health perks, and paid volunteering days.
- Other info: Be part of a diverse team committed to innovation and care.
- Why this job: Make a real impact in IT service delivery while supporting older communities.
- Qualifications: Experience in IT Service Desk and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused IT Service Delivery Specialist who brings the capability to deliver high-quality IT support and ensure the effective operation of our core systems and services. You bring proven experience working within an IT Service Desk or Service Delivery environment, with the ability to manage incidents and service requests efficiently while maintaining a focus on service excellence. You are confident diagnosing and resolving technical issues across hardware, software, and network infrastructure, ensuring minimal disruption to the business.
You have experience working within structured IT environments, applying operational support frameworks and best practices such as ITIL. You understand the importance of accurate data capture, system tracking, and maintaining high-quality documentation to support consistent and effective service delivery. You combine strong organisational skills with a proactive approach, managing competing priorities and high volumes of work within tight deadlines. You communicate effectively with stakeholders at all levels, building positive relationships and ensuring clear updates on issues, risks, and resolutions. With strong attention to detail and a commitment to continuous improvement, you contribute to enhancing systems, processes, and service standards. You are comfortable supporting wider IT projects and activities while maintaining day-to-day operational performance.
Your Impact
As an IT Service Delivery Specialist, you will play a key role in ensuring the effective delivery of IT services across the business. You will be critical in:
- Delivering first-line support for IT incidents and service requests, ensuring timely resolution within agreed SLAs
- Supporting the build, configuration, and deployment of IT equipment, including laptops, mobile devices, and network hardware
- Maintaining accurate records across IT systems, including asset management, stock control, and knowledge documentation
- Contributing to system stability through daily checks, monitoring, and proactive issue identification
- Supporting continuous improvement by enhancing processes, documentation, and service delivery practices aligned to ITIL principles
- Working collaboratively with internal teams and external suppliers to ensure consistent, high-quality service delivery across all locations
What we are looking for
You are a proactive IT Service Delivery Specialist who thrives in a fast-paced environment and is passionate about delivering excellent service. You’ll likely bring:
- Proven experience within an IT Service Desk or Service Delivery role supporting hardware and software
- Strong knowledge of incident and request management processes within structured IT frameworks
- Experience building, configuring, and deploying IT equipment including laptops, mobile devices, and network components
- The ability to manage workload effectively, prioritising tasks and adapting to changing demands
- Strong communication skills with the ability to engage professionally across multiple channels
- High attention to detail, with experience maintaining accurate records, documentation, and system updates
- An understanding of ITIL practices (ITIL v4 Foundation desirable)
- Relevant certifications such as MCP or CompTIA (desirable)
About Us
As the UK’s leading developer and manager of retirement communities, we provide high-quality homes to exacting specifications. As of January 2026, McCarthy & Stone operates over 550 developments across the UK for more than 25,000 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever.
In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Why McCarthy Stone
At McCarthy Stone, we believe in championing the role, wellbeing and happiness of older people in society. Our developments are designed to create vibrant, supportive communities where people can continue to live independently while enjoying connection, comfort and security. From senior leaders to front-line colleagues, we share a common purpose: to create exceptional retirement communities built with innovation, care and heart — celebrating a life well lived.
This is a rare and exciting leadership opportunity to shape the future of later living development in the UK while leading an experienced team within a respected national organisation. At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
IT Service Delivery Specialist in Bournemouth employer: McCarthy & Stone
At McCarthy Stone, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the heart of Bournemouth, our central head office provides a vibrant environment where you can thrive as an IT Service Delivery Specialist, with benefits such as competitive salaries, generous volunteering days, and comprehensive health support. Join us in making a meaningful impact in the lives of older people while enjoying a fulfilling career in a company recognised as a Great Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Specialist in Bournemouth
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Service Delivery Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and incident management processes. Be ready to share specific examples of how you've tackled technical issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex IT concepts in simple terms, as you'll need to engage with stakeholders at all levels. This will help demonstrate your ability to build positive relationships.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at McCarthy & Stone.
We think you need these skills to ace IT Service Delivery Specialist in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT Service Delivery. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s managing incidents or maintaining documentation, we want to see how you’ve made a difference in your previous jobs.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at McCarthy & Stone
✨Know Your ITIL Basics
Brush up on your ITIL principles, especially if you have the v4 Foundation certification. Be ready to discuss how you've applied these frameworks in past roles, as this will show your understanding of structured IT environments and service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous positions. Highlight specific incidents where you managed to minimise disruption and ensure service excellence, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex IT concepts. Remember, effective communication is key in building relationships with stakeholders, so be prepared to demonstrate your ability to engage professionally across multiple channels.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage competing priorities and high volumes of work. Share strategies you use to stay organised and meet tight deadlines, as this will showcase your proactive approach and attention to detail.
