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- Tasks: Manage a vibrant retirement community, ensuring residents feel supported and engaged.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing older people's lives.
- Benefits: Enjoy flexible hours, generous leave, and perks like life assurance and a pension scheme.
- Why this job: Make a real difference in residents' lives while working in a beautiful environment with a supportive team.
- Qualifications: Strong communication skills and customer service experience are essential; training provided for specific roles.
- Other info: Diversity is celebrated here; all backgrounds are welcome to apply!
The predicted salary is between 18000 - 24000 £ per year.
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Join to apply for the House Manager role at McCarthy Stone
The Vacancy
McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Queens View in Bramhall
The Vacancy
McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Queens View in Bramhall
The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities.
Hours:30 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £21,490.34
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Managerduties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development –gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could thisrole be the perfect job for you?Apply now!All applications will bereviewed as soon as they are received, and we hold the right to appoint before the closing date.
McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for older people will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to manage diverse situations. Highlighting these will show you’re ready for the varied role of a House Manager.
✨Tip Number 4
Research local community events or initiatives related to retirement living. Showing your engagement with the community can reflect positively on your application and demonstrate your commitment to enhancing homeowners' lives.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant management skills. Emphasise your ability to enhance the quality of life for residents, as this is a key aspect of the House Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with older adults and your commitment to providing high-quality service. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to build community.
Highlight Relevant Qualifications: If you have any qualifications related to health and safety or first aid, be sure to include these in your application. Even if you don't have them yet, mention your willingness to undergo training, as McCarthy Stone provides support for this.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that showcase your ability to interact effectively with diverse groups. This could include experiences in previous jobs or volunteer work where you had to manage relationships or resolve conflicts.
How to prepare for a job interview at McCarthy Stone
✨Show Your Customer Service Skills
As a House Manager, you'll be the first point of contact for homeowners. Highlight your previous customer service experience and provide examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Your Community Building Abilities
This role involves creating a strong community among homeowners. Be prepared to discuss any past experiences where you facilitated events or social interactions that brought people together.
✨Emphasise Your Problem-Solving Skills
The job requires resilience and effective problem-solving. Think of specific situations where you've successfully resolved issues, especially in a busy environment, and be ready to share these during the interview.
✨Familiarise Yourself with Health and Safety Standards
Understanding basic health and safety is crucial for this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your day-to-day responsibilities.
