House Manager

Overview

Join to apply for the House Manager role at McCarthy Stone

Chestnut Court in Bridlington. Hours: 25 hours per week, Monday to Friday. We can be flexible around school hours. Salary: £17,908.61. Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, and generous annual leave entitlement.

About The Role: A customer-centric House Manager to exemplify high-quality customer standards and enhance homeowners’ quality of life, enabling them to maintain their independence. This is a diverse role encompassing high-level customer service, front of house, and facilities management with a focus on building a strong community through event coordination and regular meetings to report company updates and address residents’ priorities.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
• Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
• Being the “face” of McCarthy Stone for the families and friends of Homeowners.
• Handling Homeowners issues with sensitivity and respecting privacy and confidentiality.
• Managing the development – gardens and grounds – to provide a safe, secure, well-maintained, and pleasant environment.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the full.
• Ensuring compliance with Health and Safety requirements.

The Successful Candidate Will Have The Following Key Competencies

• Excellent communication skills with a can-do attitude.
• Extensive experience in a professional customer service-oriented position.
• Professional approach with high-quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilience and effective problem-solving abilities.
• Aware of basic Health and Safety considerations (advantage).
• Good computer literacy including Microsoft Word and Outlook.
• First aid qualifications are advantageous; training will be provided on commencement of the role.

As part of McCarthy Stone, you’ll receive training and support to help meet your career goals, including courses such as basic first aid, working safely, Dementia Friends training and more.

Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we reserve the right to appoint before the closing date.

McCarthy Stone celebrates diversity and promotes equality and inclusion among colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high-quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We aim to champion the role, wellbeing, and happiness of older people in society and help customers have a better later life. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 and to appear on the Great Place to Work Wellbeing list.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Construction