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For Companies At a Glance
- Tasks: Lead a welcoming estate, support residents, and organise community events.
- Company: Join McCarthy Stone, the UK's top retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and employee discounts.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Receive professional training and enjoy a supportive work environment.
The predicted salary is between 21490 - 30000 £ per year.
Overview
House Manager – Retirement Living
Location: Beesons House, Rickmansworth, Hertfordshire
Hours: 30 hours per week (Monday to Friday, all year round)
Salary: £21,490.34 (actual) plus bonus and excellent benefits
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day
Are you passionate about delivering exceptional customer service?
The Vacancy
House Manager – Retirement Living
Location: Beesons House, Rickmansworth, Hertfordshire
Hours: 30 hours per week (Monday to Friday, all year round)
Salary: £21,490.34 (actual) plus bonus and excellent benefits
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day
Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?
McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire.
Why Work with McCarthy Stone?
We offer a rewarding role with a range of employee benefits, including:
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Role Overview – House Manager
As House Manager, you\’ll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front-of-house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day-to-day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
We’re looking for someone who:
- Has excellent communication skills and a proactive attitude
- Has previous experience in a customer-facing or service management role
- Demonstrates professionalism and a commitment to high-quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Is comfortable using Microsoft Word, Outlook, and other basic digital tools
- Has an awareness of basic Health and Safety (training will be provided)
- Holds or is willing to obtain first aid qualifications (training provided)
Training & Development
You’ll receive full support and professional training through our in-house development programmes, which include:
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Apply Now
If you\’re looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you.
Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.
Please Note
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship — applicants must have the right to work in the UK.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills. We all know that confidence is key, so rehearse with a friend or in front of the mirror!
✨Tip Number 3
Show your personality! During the interview, let your passion for helping others shine through. As a House Manager, you'll be the friendly face for residents, so it's important to convey warmth and approachability. Don’t be afraid to share why you love working in a community-focused role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the House Manager role at McCarthy Stone.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for exceptional customer service shine through. We want to see how you can make a difference in the lives of our residents!
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable: Remember, we’re looking for someone who can engage warmly with residents and their families. Use a friendly tone in your application to reflect this aspect of the role.
Apply Early: We review applications as they come in, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of landing an interview.
How to prepare for a job interview at McCarthy Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role of House Manager.
✨Showcase Your Customer Service Skills
As a House Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved conflicts. This will demonstrate your proactive attitude and commitment to high-quality service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you successfully managed challenges, especially in a customer-facing role. This will highlight your ability to remain calm and effective under stress.
✨Engage with Enthusiasm
During the interview, be sure to convey your passion for creating a welcoming community for residents. Share ideas on how you would organise social events or improve resident engagement. This will reflect your initiative and understanding of the role's responsibilities.
