At a Glance
- Tasks: Lead and shape the casino division, driving performance and compliance across multiple sites.
- Company: Established gaming business with a focus on growth and transformation.
- Benefits: Competitive salary, car allowance, bonus, and opportunities for career advancement.
- Other info: National role with travel; flexibility on base location available.
- Why this job: Join a dynamic team and make a significant impact in the gaming industry.
- Qualifications: Senior operational leadership experience in casinos or related sectors required.
The predicted salary is between 110000 - 110000 £ per year.
An established and growing gaming business is seeking an experienced Operations Director to lead and shape its expanding casino division during a critical phase of growth and transformation. This is a senior, high-impact role with full accountability for operational performance, culture, compliance and commercial delivery across a growing portfolio of UK casinos, including existing sites and forthcoming acquisitions.
With multiple venues already in operation and further sites planned through acquisition, the business requires a credible, hands-on Operations Director who can set direction, stabilise performance and build a high-performing operating model. You will take ownership of day-to-day operations while also playing a key role in strategic growth, integration of newly acquired sites, and long-term commercial development.
Key Responsibilities
- Provide strategic and operational leadership across the casino portfolio
- Drive commercial performance, profitability and revenue growth
- Lead cultural integration following acquisitions, embedding consistent standards and ways of working
- Ensure full compliance with UK gambling legislation, LCCP requirements and regulatory best practice
- Build strong, visible leadership presence across sites, earning credibility quickly
- Develop and coach senior casino leadership teams, strengthening succession and capability
- Balance service excellence with operational discipline and cost control
- Act as the senior operational interface between UK operations and wider group stakeholders
About You
- You will already operate at a senior level within the casino, gaming or betting industry, with a strong grasp of both the commercial and regulatory realities of the sector, or alternatively within retail or hospitality.
- Proven experience in a senior operational leadership role within casinos, gaming or betting
- Strong working knowledge of gambling regulation and compliance frameworks
- A track record of leading multi-site operations and senior management teams
- Experience integrating acquired businesses or turning around underperforming operations
- Commercial acumen combined with a strong service and customer mindset
- The ability to cut through complexity, challenge assumptions and establish facts quickly
- Gravitas, credibility and the confidence to influence at board and group level
Location & Travel
This is a national role with regular travel across the UK and periodic engagement with international stakeholders. Flexibility on base location is available for the right individual.
If you are an experienced Operations Director ready to take the next step in your career, APPLY NOW to join our clients dynamic team and drive success across your stores.
Operations Director - Casinos in Watford employer: McCarthy Recruitment
Join a dynamic and rapidly expanding gaming business as an Operations Director, where you will play a pivotal role in shaping the future of our casino division. We offer a competitive salary package, including a car allowance and bonus, alongside a vibrant work culture that prioritises employee growth and development. With opportunities for strategic influence and leadership across multiple sites, this is an exciting chance to make a significant impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director - Casinos in Watford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McCarthy Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McCarthy Recruitment
Don't be shy about reaching out to McCarthy Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director - Casinos in Watford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McCarthy Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McCarthy Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
