At a Glance
- Tasks: Lead a dynamic team to create exceptional customer experiences and drive operational success.
- Company: Join one of the UK's fastest-growing food & beverage brands in a vibrant environment.
- Benefits: Enjoy a salary up to £44,000, private healthcare, 33 days holiday, and wellness perks.
- Other info: Great career progression opportunities with ambitious expansion plans across London.
- Why this job: Be a part of redefining hospitality while developing future leaders in a thriving brand.
- Qualifications: Experience in fast-paced hospitality and a passion for coaching and people development.
The predicted salary is between 44000 - 44000 £ per year.
Location: Liverpool Street
Salary: up to £44,000 per annum
Role: Permanent - Full time
Looking to leave late nights behind without losing the buzz of hospitality? We've partnered with one of the UK's most exciting and fastest-growing food & beverage brands to recruit ambitious General Managers across London. This is a rare opportunity to join a business that's redefining customer experience within the premium grab-and-go hospitality sector. Combining quality products, exceptional service standards and beautifully designed environments, the business is experiencing significant growth throughout London and beyond.
We're looking for leaders who can bring energy, personality and commercial focus to high-volume operations while creating an environment where both customers and team members love to spend time.
The Opportunity
You’ll take full ownership of your own high-volume operation, leading a team of approximately 12-16 colleagues and creating a culture that drives both exceptional customer experiences and commercial success. This isn’t about simply managing a venue. It’s about inspiring people, developing future leaders, driving performance and helping shape the future of a rapidly expanding brand.
Key Responsibilities
- Lead, coach and develop a high-performing team
- Create an exceptional customer experience every day
- Drive sales, profitability and operational performance
- Build engagement and a positive team culture
- Maintain outstanding presentation and brand standards
- Develop talent and succession within the team
- Take ownership for labour, productivity and commercial KPIs
- Ensure compliance with all food safety, health & safety and operational procedures
What We're Looking For
We're far more interested in hospitality leadership than industry background. You’ll ideally have:
- Experience managing a fast-paced hospitality operation
- A passion for people development and coaching
- Strong commercial awareness and P&L responsibility
- The ability to motivate and engage diverse teams
- Excellent attention to detail and operational standards
- High levels of energy, enthusiasm and accountability
- A genuine passion for delivering memorable customer experiences
Most importantly, you'll be the kind of leader who leads from the front and creates a culture people want to be part of.
What's In It For You?
- Salary up to £44,000
- Private healthcare and dental cover
- 33 days holiday
- Additional paid wellbeing/passion day each year
- Fitness and wellbeing benefits
- Excellent employee perks and discounts
- Structured development pathways
- Significant long-term career progression opportunities
- The chance to join a business with ambitious expansion plans across London and the UK
The Legal Bit
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with GDPR.
General Manager in London employer: McCarthy Recruitment
Join a well-established and growing organisation as an HR Administrator, where you will be part of a supportive and inclusive work culture that values employee engagement and development. This role offers the chance to make a meaningful impact across the business while benefiting from opportunities for professional growth and collaboration with diverse teams. With a focus on best practices in HR and a commitment to compliance, you'll thrive in an environment that prioritises the wellbeing and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McCarthy Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McCarthy Recruitment
Don't be shy about reaching out to McCarthy Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McCarthy Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McCarthy Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
