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- Tasks: Lead e-commerce order operations and ensure a smooth customer experience.
- Company: Join a supportive team at a growing business in Knutsford.
- Benefits: Enjoy competitive salary, employee discounts, gym access, and a pension scheme.
- Why this job: Perfect for problem solvers who want to make customers smile in a dynamic environment.
- Qualifications: Experience with Shopify and strong organisational skills are essential.
- Other info: Commutable from various locations including Manchester and Warrington.
The predicted salary is between 24000 - 28000 £ per year.
Job Title: E.com Fulfilment and Customer Service Lead
Location: Knutsford
Salary: £28,000 – £35,000
Role: Permanent Full time
Are you a hands-on, organised, and customer-focused professional who thrives in a fast-paced environment? Were looking for an E.com Fulfilment & Customer Service Lead to take ownership of our clients online order operations and ensure every customer receives a smooth, accurate, and positive experience.
Based in Knutsford, this is a varied and rewarding role that blends fulfilment, customer care, and operational excellence. If you love solving problems, improving processes, and delivering service that makes people smile this could be your perfect next step.
What Youll Be Doing:
- Manage incoming e-commerce stock and oversee order fulfilment from pick to dispatch
- Handle customer queries via email, phone, and live chat with professionalism and care
- Monitor fulfilment KPIs like dispatch speed and order accuracy
- Resolve delivery issues, returns, and courier claims efficiently
- Liaise with store and buying teams to manage stock availability and cross-channel fulfilment
- Plan and prepare for peak trading periods (e.g. Black Friday, Christmas)
- Maintain a clean, safe, and organised workspace
- Support stock checks, reconciliations, and procurement of fulfilment supplies
What Were Looking For:
- Experience with Shopify, Shiptheory, and stock management systems (e.g. Stocky)
- Strong organisational skills and attention to detail
- Confident communicator whos comfortable picking up the phone to resolve issues
- Knowledge of courier services and e-commerce shipping best practices
- A proactive, reliable team player who thrives in a retail or fulfilment environment
What Youll Get in Return:
- Competitive salary based on experience
- Company pension scheme
- Employee discount on products
- Free on-site parking
- Access to an on-site gym
- Supportive, friendly team culture
- Opportunities to grow and develop within the business
Ready to Lead with Purpose?
If you\’re ready to take ownership of fulfilment and customer care in a growing business that values quality and service, wed love to hear from you.
Commutable Locations: Altrincham, Sandbach, Wilmslow, Warrington, Manchester, Stockport, Macclesfield, Congleton, Northwich, Winsford, Crewe
About us:
This Area Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role.
Start your journey today. Apply now or find us online:
- Web: McCarthy Recruitment
- LinkedIn: McCarthy Recruitment
- Facebook: McCarthyRecruitment
- Instagram: McCarthyrecruitment
The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.
E.com Fulfilment and Customer Service Lead in Knutsford employer: McCarthy Recruitment Limited
Contact Detail:
McCarthy Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E.com Fulfilment and Customer Service Lead in Knutsford
✨Tip Number 1
Familiarise yourself with e-commerce platforms like Shopify and stock management systems such as Stocky. Having hands-on experience or knowledge about these tools will give you an edge during discussions and demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries via phone, email, and live chat. Practising common scenarios can help you respond confidently and effectively during any potential interviews.
✨Tip Number 3
Research the company’s fulfilment processes and their approach to customer service. Understanding their operational style will allow you to tailor your responses and show how you can contribute to their success.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving abilities and organisational skills. Being able to share specific instances where you've improved processes or resolved issues will make a strong impression.
We think you need these skills to ace E.com Fulfilment and Customer Service Lead in Knutsford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in e-commerce fulfilment and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Shopify, stock management systems, and any previous roles in customer service or fulfilment. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: Since the role involves resolving delivery issues and improving processes, include examples of how you've successfully tackled challenges in past positions. This will show your proactive approach and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your values align with their focus on customer satisfaction.
How to prepare for a job interview at McCarthy Recruitment Limited
✨Showcase Your Customer Service Skills
As the role focuses heavily on customer care, be prepared to share specific examples of how you've handled customer queries in the past. Highlight your ability to resolve issues efficiently and maintain a positive experience for customers.
✨Demonstrate Organisational Skills
Given the fast-paced environment, it's crucial to illustrate your organisational abilities. Discuss how you manage multiple tasks, prioritise effectively, and ensure accuracy in order fulfilment.
✨Familiarity with E-commerce Tools
Make sure to mention any experience you have with platforms like Shopify or stock management systems. Being knowledgeable about these tools will show that you're ready to hit the ground running.
✨Prepare for Peak Trading Scenarios
Since the role involves planning for busy periods, think of examples where you've successfully managed high-pressure situations. This could include handling increased order volumes during sales events or holidays.
