Property Operations Planner

Property Operations Planner

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Plan and coordinate property management tasks, ensuring timely repairs and compliance.
  • Company: Join McCarthy Stone, a leader in property management with a commitment to quality and safety.
  • Benefits: Enjoy competitive salary, benefits, and opportunities for travel across the South.
  • Why this job: Be part of a dynamic team that values diversity and promotes a collaborative work culture.
  • Qualifications: Experience in scheduling and planning within a customer-focused environment is essential.
  • Other info: We welcome applications from all backgrounds and review them promptly.

The predicted salary is between 36000 - 60000 £ per year.

Property Operations Planner

Salary – Competitive + Benefits

Location – Various across the South (travel to Head office required)

About You

We are looking for a Property Operations Planner who is responsible for the project planning, coordination, and administration of property management across the estate of developments managed by McCarthy Stone Management Services and third-party developments where required. This includes planned works, landlord compliance checks, defect and repairs resolution, and coordinating surveys and inspections.

The Property Operations Planner is a critical role in the safety management, maintenance and refurbishment of McCarthy Stone developments.

KEY RESPONSIBILITIES

  • Plan and schedule defect and repair works using Fixflo within SLA timescales.
  • Ensure maintenance and compliance activities are issued and completed within SLA timescales.
  • Allocate work to the in-house Facilities team, subcontract work out to original build contractors, or award work to marketplace contractors.
  • Ensure job tasks are efficiently allocated to reduce number of visits, rework, or undue disruption to homeowners or staff
  • Ensure the system is kept updated with progress and records on planned / reactive works.
  • Ensure issues are triaged correctly and billed to the correct team where appropriate.
  • Obtain feedback from Facilities Management and Asset Management teams on subcontractor quality and performance, feeding this back to Divisions or Services Commercial as required.
  • Plan and coordinate Planned Works through the Section 20 process, ensuring that all projects are delivered successfully and compliantly. Provide a plan of works to the Planned Works Manager, DDMS and Operations Manager and update on the progress of projects.
  • Plan and coordinate Dispensation requests where urgent asset repairs are required that are above the Section 20 trigger value. Inform DDMSs and Operations Managers of progress of dispensations, and ensure accurate reporting and close out of process.
  • Ensure landlord compliance activity is kept to plan and that any non-compliant assets are attended to quickly to restore full compliance. Ensure records are up to date to enable accurate and real-time reporting.
  • Ensure that all property related incidents and issues are escalated promptly to the correct destination, followed through to resolution, and closed off.
  • Responsibility for actioning incoming queries to the Property Operations mailbox within SLA, responding personally or coordinating a full response from the appropriate SME.
  • Payment administration to include raising purchase orders, chasing invoices through to payment, and contracharging.
  • You will have

  • Experience in scheduling work in a services, customer-centric organisation.
  • Experience in planning tasks relating to property (ie. facilities, assets, defects, PPM)
  • Experience of successful working in a matrix management structure is desirable.
  • Good administrative and organisational skills are essential in this role and experience in using computerised databases is desirable.
  • Able to work on his / her own initiative and organise the daily workload in line with priority.
  • Ability to work under pressure and to tight deadlines.
  • Sound Microsoft Office and database administration skills.
  • Effective stakeholder management.
  • Be able to write considered communications in a professional manner.
  • Commercial acumen is desirable.
  • You will bring

  • Strong time management and planning skills
  • Delivery focused and highly organised
  • A collaborative team player
  • Tenacious and results driven
  • Professional and approachable
  • Able to deal with competing priorities
  • Excellent communication skills
  • Able to forge positive working relationships with internal and external contacts
  • Display a positive attitude and a can-do approach
  • At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background

    All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

    Property Operations Planner employer: McCarthy and Stone

    At McCarthy Stone, we pride ourselves on being an exceptional employer that values diversity and inclusion while fostering a collaborative work culture. As a Property Operations Planner, you will benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth within a supportive environment. Our commitment to employee development and a positive workplace atmosphere makes us an ideal choice for those seeking meaningful and rewarding careers in property management across the South.
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    Contact Detail:

    McCarthy and Stone Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Property Operations Planner

    ✨Tip Number 1

    Familiarise yourself with Fixflo, as it's a key tool for scheduling defect and repair works. Understanding how to navigate and utilise this software will give you an edge in demonstrating your readiness for the role.

    ✨Tip Number 2

    Brush up on your knowledge of landlord compliance checks and the Section 20 process. Being able to discuss these topics confidently during your interview will show that you're well-prepared and knowledgeable about the responsibilities of the position.

    ✨Tip Number 3

    Highlight your experience in managing competing priorities and working under pressure. Prepare examples from your past roles where you've successfully handled multiple tasks, as this is crucial for the Property Operations Planner role.

    ✨Tip Number 4

    Demonstrate your collaborative approach by preparing to discuss how you've worked effectively within teams in previous positions. This will resonate well with the company's emphasis on a team-oriented culture.

    We think you need these skills to ace Property Operations Planner

    Project Planning
    Coordination Skills
    Property Management Knowledge
    Defect Resolution
    Compliance Management
    Scheduling Skills
    Work Allocation
    Database Management
    Microsoft Office Proficiency
    Time Management
    Organisational Skills
    Communication Skills
    Customer Service Orientation
    Problem-Solving Skills
    Attention to Detail

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and planning property-related tasks. Use specific examples that demonstrate your organisational skills and ability to work under pressure.

    Craft a Strong Cover Letter: In your cover letter, emphasise your experience in customer-centric organisations and your proficiency in Microsoft Office and database management. Mention how your skills align with the responsibilities of the Property Operations Planner role.

    Showcase Your Communication Skills: Since professional communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully managed stakeholder relationships.

    Highlight Your Problem-Solving Abilities: Discuss instances where you've triaged issues or resolved property-related incidents. This will demonstrate your proactive approach and tenacity, which are essential for the Property Operations Planner position.

    How to prepare for a job interview at McCarthy and Stone

    ✨Showcase Your Planning Skills

    Be prepared to discuss your experience in scheduling and planning property-related tasks. Highlight specific examples where you successfully managed timelines and resources, especially in a customer-centric environment.

    ✨Demonstrate Your Problem-Solving Ability

    Expect questions about how you've triaged issues in the past. Share instances where you resolved property-related incidents efficiently, showcasing your ability to handle competing priorities and maintain compliance.

    ✨Highlight Your Communication Skills

    Since the role requires professional communication, be ready to explain how you’ve effectively coordinated with teams and subcontractors. Provide examples of how you’ve built positive relationships and handled queries within SLA timescales.

    ✨Emphasise Your Organisational Skills

    Discuss your strong administrative and organisational skills. Mention any tools or systems you’ve used for database management and how you keep track of progress and records on works to ensure efficiency.

    Property Operations Planner
    McCarthy and Stone
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