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For Companies At a Glance
- Tasks: Plan and coordinate property management tasks, ensuring compliance and efficient operations.
- Company: Join McCarthy Stone, a leader in property management dedicated to quality and safety.
- Benefits: Enjoy competitive salary, benefits, and opportunities for travel across the South.
- Why this job: Be part of a dynamic team making a real impact in property management and community safety.
- Qualifications: Experience in scheduling and planning within a customer-focused environment is essential.
- Other info: Diversity and inclusion are celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Property Operations Planner
Salary – Competitive + Benefits
Location – Various across the South(travel to Head office required)
About You
We are looking for a Property Operations Planner who is responsible for the project planning, coordination, and administration of property management across the estate of developments managed by McCarthy Stone Management Services and third-party developments where required. This includes planned works, landlord compliance checks, defect and repairs resolution, and coordinating surveys and inspections.
The Property Operations Planner is a critical role in the safety management, maintenance and refurbishment of McCarthy Stone developments.
Key Responsibilities
- Plan and schedule defect and repair works using Fixflo within SLA timescales.
- Ensure maintenance and compliance activities are issued and completed within SLA timescales.
- Allocate work to the in-house Facilities team, subcontract work out to original build contractors, or award work to marketplace contractors.
- Ensure job tasks are efficiently allocated to reduce number of visits, rework, or undue disruption to homeowners or staff.
- Ensure the system is kept updated with progress and records on planned / reactive works.
- Ensure issues are triaged correctly and billed to the correct team where appropriate.
- Obtain feedback from Facilities Management and Asset Management teams on subcontractor quality and performance, feeding this back to Divisions or Services Commercial as required.
- Plan and coordinate Planned Works through the Section 20 process, ensuring that all projects are delivered successfully and compliantly. Provide a plan of works to the Planned Works Manager, DDMS and Operations Manager and update on the progress of projects.
- Plan and coordinate Dispensation requests where urgent asset repairs are required that are above the Section 20 trigger value. Inform DDMSs and Operations Managers of progress of dispensations, and ensure accurate reporting and close out of process.
- Ensure landlord compliance activity is kept to plan and that any non-compliant assets are attended to quickly to restore full compliance. Ensure records are up to date to enable accurate and real-time reporting.
- Ensure that all property related incidents and issues are escalated promptly to the correct destination, followed through to resolution, and closed off.
- Responsibility for actioning incoming queries to the Property Operations mailbox within SLA, responding personally or coordinating a full response from the appropriate SME.
- Payment administration to include raising purchase orders, chasing invoices through to payment, and contracharging.
You will have
- Experience in scheduling work in a services, customer-centric organisation.
- Experience in planning tasks relating to property (ie. facilities, assets, defects, PPM)
- Experience of successful working in a matrix management structure is desirable.
- Good administrative and organisational skills are essential in this role and experience in using computerised databases is desirable.
- Able to work on his / her own initiative and organise the daily workload in line with priority.
- Ability to work under pressure and to tight deadlines.
- Sound Microsoft Office and database administration skills.
- Effective stakeholder management.
- Be able to write considered communications in a professional manner.
- Commercial acumen is desirable.
You will bring
- Strong time management and planning skills
- Delivery focused and highly organised
- A collaborative team player
- Tenacious and results driven
- Professional and approachable
- Able to deal with competing priorities
- Excellent communication skills
- Able to forge positive working relationships with internal and external contacts
- Display a positive attitude and a can-do approach
At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background
All applications will bereviewed as soon as they are received, and we hold the right to appoint before the closing date.
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Property Operations Planner employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Planner
✨Tip Number 1
Familiarise yourself with property management software like Fixflo, as this is crucial for the role. Understanding how to efficiently plan and schedule works using such tools will give you a significant edge.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience with compliance and maintenance tasks. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your organisational skills by volunteering for projects or roles that require multitasking and prioritisation. This will showcase your ability to handle competing priorities effectively, which is essential for the Property Operations Planner position.
✨Tip Number 4
Research McCarthy Stone's developments and their approach to property management. Being knowledgeable about their projects and values will help you stand out during any discussions or interviews.
We think you need these skills to ace Property Operations Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Property Operations Planner position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in scheduling work, property management, and administrative tasks. Use specific examples that demonstrate your ability to manage competing priorities and deliver results.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your experience in customer-centric organisations and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at McCarthy and Stone
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Property Operations Planner. Familiarise yourself with project planning, compliance checks, and maintenance coordination, as these are key aspects of the job.
✨Showcase Your Experience
Prepare to discuss your previous experience in scheduling work and managing property-related tasks. Highlight specific examples where you've successfully handled similar responsibilities, especially in a customer-centric environment.
✨Demonstrate Organisational Skills
Be ready to explain how you manage your time and prioritise tasks. Use examples to illustrate your organisational skills, particularly in high-pressure situations or when dealing with competing priorities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
