Lead Qualification Manager

Are you a strategic thinker with a passion for process optimisation and performance management? Do you excel at building strong relationships, analysing data, and driving results in target-driven environments?

As a Lead Qualification Manager, you will join a dynamic and collaborative environment where your contributions directly influence business outcomes. You will have the opportunity to lead innovative processes, create impactful customer experiences, and work alongside a supportive team of professionals committed to excellence and growth.

Why Choose This Role?

As a Lead Qualification Manager, you will play a pivotal role in managing our relationship with our outsourced contact centre provider, ensuring seamless lead qualification processes, and optimising customer journeys. By implementing best practices, analysing performance, and collaborating with key stakeholders, you will directly contribute to the success of our sales and marketing efforts.

We will give you:

Financial, * Lead Relationship Management: Oversee day-to-day operations with our outsourced contact centre provider, ensuring sales leads are handled effectively.

• Process Optimization: Develop and implement best-in-class qualification processes and SLAs to drive performance.

• Training and Support: Ensure our outsourced contact centre provider team is equipped, trained, and briefed to achieve optimal results.

• Performance Analytics: Use data insights to monitor and improve performance, exceeding targets and SLAs.

• Collaborative Leadership: Work closely with internal teams and external partners to ensure an integrated, seamless approach to sales and customer interactions.

• Customer Journey Mapping: Define and enhance customer journey criteria to deliver an exceptional experience.

• Quality Assurance: Monitor calls, track performance, and identify areas for improvement against KPIs.

• Proven experience in supplier management and customer qualification processes.

• A background in property sales and conveyancing is ideal but not essential.

• A strong analytical mindset with the ability to derive actionable insights from data.

• Experience working in a target-driven, commercially aware environment.

• Proficiency in Salesforce or similar CRM systems and strong business IT skills.

• Excellent communication, collaboration, and stakeholder management abilities.

You will have:

• The ability to learn new policies and procedures quickly and efficiently.

• Skilled in fostering positive teamwork and contributing to shared goals.

• Proficient in building strong relationships and promoting team cohesion.

• Time management, resilient, flexible, multi-tasking, tenacious and agile.

• Competitive salary + discretionary annual bonus scheme

• Company pension scheme

• Life Assurance

• Professional Subscriptions paid for

Lifestyle/Health & Wellbeing:

• 24 days holiday (rising to 28) plus Bank Holidays.

• 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation).

• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.

• Colleagues Benefit Booklet with a range of store offers discounts and promotions.

• Family Friendly Policies.

• Excellent development opportunities.