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For Companies At a Glance
- Tasks: Manage a vibrant community, organise events, and provide top-notch customer service.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing lives.
- Benefits: Enjoy flexible hours, generous leave, a pension scheme, and beautiful working surroundings.
- Why this job: Make a real impact on homeowners' lives while enjoying a dynamic and supportive work culture.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: Flexible hours around school schedules and training opportunities available.
The predicted salary is between 28800 - 42000 £ per year.
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Pearson House in Broadstairs.
Hours: 35 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £24, .93
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
Welcoming new Homeowners and supporting them to settle into their apartments.
Providing a professional front of house service and dealing all visitors in a friendly manner.
Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
Managing the development –gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
Excellent communication skills with a real “can do” attitude.
Extensive experience in a professional customer service orientated position.
A professional approach with high quality standards.
Thrives in a busy a varied role, where every day will be different.
Be resilient and can problem solve effectively.
An awareness of basic Health and Safety will be a distinct advantage.
A good level of computer literacy including Microsoft Word and Outlook.
Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you?
House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to manage multiple tasks. Be ready to discuss how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 4
Showcase your passion for community building and event coordination. Think of specific events or initiatives you've organised in the past that fostered social interaction, as this aligns perfectly with the role of a House Manager.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the House Manager role. Emphasise your ability to multitask, solve problems, and organise events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the quality of life for others. Mention specific examples from your past experiences that demonstrate your communication skills and professional approach.
Highlight Relevant Qualifications: If you have any qualifications related to health and safety or first aid, be sure to mention them. Even if you don’t have them yet, express your willingness to undergo training as part of your application.
Showcase Your Community Engagement: Discuss any previous experience you have in building community relationships or facilitating social events. This will show McCarthy Stone that you understand the importance of creating a strong community among homeowners.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Customer Service Skills
As a House Manager, you'll need to demonstrate your commitment to excellent customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your ability to handle various situations with a friendly and professional approach.
✨Emphasise Your Organisational Abilities
This role involves multi-tasking and event coordination. Be ready to discuss how you've successfully organised events or managed multiple responsibilities in previous roles. Mention any specific tools or methods you use to stay organised and efficient.
✨Demonstrate Problem-Solving Skills
The ability to resolve issues effectively is crucial for this position. Think of instances where you've faced challenges and how you approached them. Highlight your resilience and the steps you took to find solutions, especially in a customer-focused environment.
✨Familiarise Yourself with Health and Safety Standards
While basic health and safety awareness is advantageous, showing that you're proactive about learning these standards can set you apart. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment for homeowners.
