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- Tasks: Manage a vibrant retirement community, ensuring excellent customer service and organising social events.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing homeowners' quality of life.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and work in beautiful surroundings.
- Why this job: Make a real impact by fostering community spirit and supporting residents in their independence.
- Qualifications: Strong communication skills, customer service experience, and a positive attitude are essential.
- Other info: Flexible working hours around school schedules make this role perfect for students.
The predicted salary is between 24000 - 36000 £ per year.
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Centennial Place in Knutsford.
Set in a thriving market town in Cheshire on the outskirts of the traditional cobbled streets of its town centre is McCarthy Stone\’s Knutsford Retirement Living development. This development features 46 one and two-bed luxury apartments.
Hours: 30 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £20,.67
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
Welcoming new Homeowners and supporting them to settle into their apartments.
Providing a professional front of house service and dealing all visitors in a friendly manner.
Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
Managing the development –gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
Excellent communication skills with a real “can do” attitude.
Extensive experience in a professional customer service orientated position.
A professional approach with high quality standards.
Thrives in a busy a varied role, where every day will be different.
Be resilient and can problem solve effectively.
An awareness of basic Health and Safety will be a distinct advantage.
A good level of computer literacy including Microsoft Word and Outlook.
Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you?
House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully handled challenging situations in the past. This will demonstrate your problem-solving skills and resilience, which are key for the House Manager role.
✨Tip Number 3
Network with current or former employees of McCarthy Stone on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your event coordination skills in detail. Since facilitating social interaction is a major part of the role, think of creative ideas for events that could enhance community spirit among homeowners.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event management. Emphasise any roles where you've demonstrated excellent communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the quality of life for others. Mention specific examples of how you've successfully managed similar responsibilities in previous roles.
Highlight Relevant Skills: In your application, clearly outline your competencies such as resilience, organisational skills, and computer literacy. Relate these skills to the job description to show you’re a perfect fit for the House Manager role.
Show Enthusiasm for the Role: Express your genuine interest in working with McCarthy Stone and contributing to the community. Mention why you admire their commitment to high-quality customer service and how you can contribute to that mission.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role involves multi-tasking and event coordination. Discuss your experience in managing multiple tasks simultaneously and how you prioritise effectively. You might want to mention any events you've organised and the positive outcomes they had.
✨Emphasise Your Community Building Experience
Building a strong community is crucial for this position. Talk about any past experiences where you've facilitated social interactions or built relationships within a community. This could include organising social events or regular meetings.
✨Prepare for Health and Safety Questions
Since health and safety is a part of the role, brush up on basic health and safety regulations. Be ready to discuss how you would ensure a safe environment for homeowners and any relevant training you've received in the past.
