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For Companies At a Glance
- Tasks: Deliver excellent customer service and organise social events for our homeowners.
- Company: Join McCarthy Stone, the UK's leading retirement living provider.
- Benefits: Flexible hours, generous leave, pension scheme, and life assurance.
- Why this job: Make a real difference in the lives of retirees while enjoying a dynamic work environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Receive comprehensive training and support to help you grow your career.
The predicted salary is between 20000 - 25000 £ per year.
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at the stunning development, Beckside Gardens in Guisborough. Beckside Gardens was built by McCarthy & Stone purpose-built for retirement living. The development consists of 40 one and two-bedroom retirement apartments for the over 60s.
Hours: 30 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £20.67
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development – gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast-expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you?
House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at McCarthy Stone on LinkedIn. Ask them about their experiences and any tips they might have for landing the House Manager role. Personal connections can give you an edge!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you've made a difference in previous roles. We want to see the real you!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to manage multiple tasks or resolve conflicts. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Emphasise Your Organisational Skills: Since this role involves multi-tasking and event coordination, let us know about your organisational prowess. Share instances where you successfully managed multiple tasks or organised events that brought people together.
Be Personable and Professional: As the face of McCarthy Stone, it's crucial to convey a friendly yet professional tone in your application. Use a warm and approachable style while maintaining professionalism to show us you're the right fit for our community.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at McCarthy and Stone
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond for customers, especially in a multi-tasking environment. This will show that you understand the importance of delivering excellent service, which is key for the House Manager role.
✨Show Off Your Organisational Skills
Since the role involves organising social events, be prepared to discuss any relevant experience you have. Bring along ideas for potential events or activities that could enhance community living at Beckside Gardens. This will demonstrate your proactive approach and creativity.
✨Be Ready to Problem Solve
Think of a few scenarios where you've had to solve problems quickly and effectively. The interviewers will want to see how you handle challenges, especially when it comes to dealing with Homeowners' issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Health and Safety
Having a basic understanding of health and safety regulations can set you apart from other candidates. Do some research on common practices in retirement living environments and be ready to discuss how you would ensure a safe and secure atmosphere for the Homeowners.
