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- Tasks: Lead a vibrant community, organise events, and ensure a welcoming environment for residents.
- Company: Join McCarthy Stone, the UK's top retirement living provider, dedicated to enhancing quality of life.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and discounts on popular brands.
- Why this job: Make a real impact in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in customer service is essential; strong communication skills and a proactive attitude are key.
- Other info: Comprehensive training provided, including first aid and safety courses.
The predicted salary is between 25000 - 35000 £ per year.
Do you take pride in delivering excellent customer service? Do you enjoy organising and facilitating social events? McCarthy Stone is the UK's leading retirement living provider. We are looking for a House Manager to lead their BRAND-NEW estate at Powell House development in Sutton Coldfield.
Hours: 30 hours per week, Monday to Friday, working throughout the year.
Salary: £25,44 FTE – ACTUAL £20,67 plus benefits and bonus
Benefits include:
- Group personal pension
- Life assurance
- Employee Assistance Scheme
- Flexible working hours
- Generous annual leave (starting at 25 days, rising to 28 days plus bank holidays)
- Access to discounts on gift cards, eGifts, and offers for brands including restaurants and supermarkets
About the Role of a House Manager
We seek a customer-centric House Manager to exemplify high-quality customer standards. The role focuses on enhancing homeowners' quality of life and maintaining their independence, encompassing customer service, front of house, and facilities management. Responsibilities include managing community events, liaising with residents, and ensuring a safe, well-maintained environment. We welcome applicants with experience in front-line services or customer service management.
Some of the House Manager duties include:
- Welcoming new homeowners and supporting their settlement.
- Providing professional front of house service and greeting visitors.
- Being the first point of contact for homeowners, offering support and advice.
- Collaborating with partners and suppliers to ensure smooth estate operations.
- Representing McCarthy Stone to residents' families and friends.
- Handling homeowner issues with confidentiality and sensitivity.
- Managing gardens and grounds to ensure safety and beauty.
- Facilitating social activities to promote community engagement.
- Adhering to all Health and Safety regulations.
Key competencies for the successful candidate:
- Excellent communication skills with a proactive attitude.
- Extensive experience in customer service roles.
- Professional approach with high standards.
- Ability to thrive in a dynamic, varied environment.
- Resilience and effective problem-solving skills.
- Basic knowledge of Health and Safety is advantageous.
- Proficiency in Microsoft Word and Outlook.
- First aid qualifications are a plus; training will be provided.
As part of McCarthy & Stone, you'll receive comprehensive training and support, including courses in first aid, safety, dementia awareness, and more.
Could this role be the perfect job for you?
House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy and Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of McCarthy and Stone. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to manage community events. Be ready to discuss how you've handled challenges in similar roles.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience in managing facilities or events. Highlighting your ability to create a welcoming environment will resonate well with the role of House Manager.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event management. Use specific examples that demonstrate your ability to enhance the quality of life for residents, as this is a key aspect of the House Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for working with the elderly. Mention any previous experience you have in similar roles and how it has prepared you for this position at McCarthy and Stone.
Highlight Key Competencies: Ensure you address the key competencies mentioned in the job description, such as communication skills, resilience, and problem-solving abilities. Provide concrete examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Customer Service Skills
As a House Manager, you'll need to demonstrate your commitment to excellent customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your proactive attitude and problem-solving skills.
✨Familiarise Yourself with the Role
Understand the specific responsibilities of a House Manager at McCarthy and Stone. Be ready to discuss how you would manage community events and support homeowners, showcasing your organisational skills and ability to create a welcoming environment.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle sensitive situations with homeowners and their families.
✨Demonstrate Your Knowledge of Health and Safety
While basic knowledge of Health and Safety is advantageous, showing a willingness to learn and adhere to regulations is crucial. Brush up on relevant health and safety practices and be ready to discuss how you would ensure a safe environment for residents.
