At a Glance
- Tasks: Support residents in a welcoming environment and manage daily operations.
- Company: Join McCarthy Stone, the UK's leading retirement community developer.
- Benefits: Enjoy flexible hours, generous leave, and employee discounts.
- Other info: Ongoing training and development opportunities available.
- Why this job: Make a real difference in the lives of older people every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 21490 - 30000 £ per year.
Location: McKinley Court estate, Kettering, Northamptonshire.
Hours: 30 hours per week (Monday to Friday, all year round)
Salary: £21,490.34 ACTUAL plus benefits and bonus
We do not currently offer sponsorship — applicants must have the right to work in the UK.
Make a Difference Every Day
Are you passionate about delivering exceptional customer service?
Why Work with McCarthy Stone?
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Work in beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
Role Overview – House Manager
As House Manager, you will be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming, and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing a front‑of‑house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day‑to‑day operations
- Acting as the face of McCarthy Stone for homeowners’ families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Excellent communication skills and a proactive attitude
- Previous experience in a customer‑facing or service management role
- Demonstrates professionalism and a commitment to high‑quality service
- Enjoys variety and takes initiative in a busy environment
- Can solve problems effectively and remain calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Basic awareness of Health and Safety (training will be provided)
- Willing to obtain first aid qualifications (training provided)
Training & Development
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Apply Now
If you’re looking for a meaningful part‑time role that combines responsibility, variety, and community impact, we’d love to hear from you. Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.
Important Notes
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship — applicants must have the right to work in the UK.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high‑quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
House Manager in Kettering employer: McCarthy and Stone
At McCarthy Stone, we pride ourselves on being an exceptional employer, offering a supportive and rewarding work environment for our House Managers at the beautiful McKinley Court estate in Kettering. With generous annual leave, flexible working hours, and a commitment to employee development through training and progression opportunities, we ensure our team members feel valued and empowered to make a meaningful impact in the lives of our residents. Join us in creating a welcoming community where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Kettering
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Check out their website and social media to understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a House Manager, you'll be the friendly face for residents and their families. Think about examples from your past experiences where you've delivered exceptional customer service or resolved conflicts. Be ready to share these stories during your interview to demonstrate your suitability for the role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace House Manager in Kettering
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional customer service shine through. We want to see how you can make a difference every day for our residents!
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles. We’re looking for someone who demonstrates professionalism and a commitment to high-quality service, so don’t hold back on showcasing your skills!
Be Personable:As a House Manager, you'll be the friendly face of McCarthy Stone. Use your application to convey your warm personality and ability to engage with residents and their families. We love a good story!
Apply Early:We review applications as they come in, so don’t wait until the last minute! Applying early gives you a better chance of standing out, and we’d love to hear from you sooner rather than later.
How to prepare for a job interview at McCarthy and Stone
✨Know the Company
Before your interview, take some time to research McCarthy Stone. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a House Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts. This will demonstrate your proactive attitude and commitment to high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of specific instances where you’ve managed difficult conversations or supported someone in need, as this aligns with the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team culture, community events, or training opportunities. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
