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For Companies At a Glance
- Tasks: Lead a vibrant retirement community, welcoming new homeowners and facilitating social events.
- Company: Join McCarthy Stone, the UK's leading retirement living provider with a focus on wellbeing.
- Benefits: Enjoy flexible hours, generous leave, and access to discounts on top brands.
- Why this job: Make a real difference in people's lives while working in beautiful surroundings.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Receive comprehensive training and support for your career growth.
The predicted salary is between 17908 - 17908 £ per year.
Overview
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK\’s retirement living providers. We are looking for a House Manager to lead their Stroudwater Court, estate in Stroud, Gloucestershire.
Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the \’face\’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development -gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
- Excellent communication skills with a real \”can do\” attitude.
Qualifications
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you\\\’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
As the UK\’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people. We believe in championing the role, wellbeing and happiness of older people in society. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list! McCarthy & Stone
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House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McCarthy Stone. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a House Manager, you'll be the face of McCarthy Stone. Think about examples from your past where you've delivered excellent customer service or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! Since this role involves multi-tasking and event facilitation, prepare to discuss how you manage your time and keep everything running smoothly. Maybe even bring a planner or a list of past events you've organised!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the McCarthy Stone family. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We love candidates who can demonstrate a real passion for helping others, so share specific examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented: As a House Manager, you'll be juggling multiple tasks. In your application, showcase your organisational skills and attention to detail. Mention any relevant experiences where you successfully managed events or projects.
Communicate Clearly: Excellent communication is key for this role. When writing your application, keep your language clear and concise. We want to see that you can express yourself well, just like you would when interacting with our Homeowners.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at McCarthy and Stone
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond for customers, especially in a busy environment. This will show that you understand the importance of delivering excellent service, which is key for the House Manager role.
✨Show Off Your Organisational Skills
Since this role involves multi-tasking and event facilitation, prepare to discuss how you've successfully organised events or managed multiple tasks in the past. Bring along any relevant examples that highlight your ability to keep things running smoothly, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Ability
Be ready to share instances where you've faced challenges and how you resolved them. The interviewers will want to see that you can handle issues with sensitivity and confidentiality, so think about situations where you've had to navigate tricky conversations or find solutions under pressure.
✨Familiarise Yourself with Health and Safety
While you don't need to be an expert, having a basic understanding of health and safety regulations will give you an edge. Brush up on any relevant knowledge and be prepared to discuss how you would ensure a safe environment for the Homeowners. This shows that you're proactive and responsible, which is crucial for the role.
