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For Companies At a Glance
- Tasks: Lead a retirement estate, ensuring exceptional service and organising community events for residents.
- Company: McCarthy Stone, the UK's leading retirement living provider with a focus on wellbeing.
- Benefits: Generous annual leave, flexible hours, pension scheme, and discounts on brands.
- Why this job: Make a real difference in the lives of retired residents while developing your career.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Join a supportive team with training opportunities and a commitment to diversity.
The predicted salary is between 17908 - 17908 ÂŁ per year.
Overview
McCarthy Stone is the leading UK\’s retirement living provider. We are looking for a House Manager to lead the Norton Court estate in Leighton Buzzard, Bedfordshire. This role focuses on exceptional customer service for our retired residents, helping ensure they live in a safe and pleasant environment, and supporting them to organise community events and activities. Hours: 25 hours per week, Monday to Friday, year round. Salary: £17,908.61 ACTUAL plus benefits and bonus.
Benefits include: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, generous annual leave (starts at 25 days and rises to 28 days, plus bank holidays), and access to a benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Collaborating with partners and suppliers to ensure the smooth running of the estate.
- Being the \”face\” of McCarthy Stone for the families and friends of Homeowners.
- Handling Homeowners issues with sensitivity and maintaining confidentiality and privacy.
- Managing the development’s gardens and grounds to provide a safe, secure, well-maintained and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring all Health and Safety requirements are adhered to.
Qualifications and Attributes
- Excellent communication skills with a real can-do attitude.
- Experience in a professional, customer-service oriented position.
- A professional approach with high-quality standards.
- Ability to thrive in a busy, varied role where every day is different.
- Resilience and effective problem-solving abilities.
- Awareness of basic Health and Safety is advantageous.
- Good computer literacy including Microsoft Word and Outlook.
- First aid qualifications are advantageous; candidates will receive training on commencement of the role.
Development and training: As part of McCarthy Stone Management Service, you will receive training and support to help you meet your career goals, including courses such as basic first aid, working safely in the workspace, and Dementia Friends training.
How to apply: Could this role be the perfect job for you? Apply now. All applications will be reviewed as soon as they are received, and we reserve the right to appoint before the closing date.
Equality, diversity and inclusion: McCarthy Stone celebrates diversity and promotes equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not currently offer sponsorship; we can only consider those with the right to work in the UK without sponsorship.
Company context: As the UK\’s leading developer and manager of retirement communities, we operate 475 developments across the UK for more than 20,000 people. We are committed to championing the role, wellbeing and happiness of older people in society. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need. We were certified as a Great Place to Work in 2022 and appear on the Wellbeing list of Great Place to Work.
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House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show off your people skills! As a House Manager, you'll be the face of McCarthy Stone. During your interview, share examples of how you've successfully interacted with customers or resolved issues in the past. This will demonstrate your ability to create a welcoming environment for residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the McCarthy Stone family!
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the House Manager role. Highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at McCarthy and Stone
✨Know the Company Inside Out
Before your interview, take some time to research McCarthy Stone. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role of House Manager.
✨Showcase Your Customer Service Skills
As a House Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle sensitive situations with care and professionalism.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes in a busy environment. Be ready to discuss how you can apply these skills to ensure a safe and pleasant living experience for the residents.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and community events. This shows that you're not just interested in the job, but also in how you can contribute to the residents' happiness and wellbeing.