At a Glance
- Tasks: Lead a retirement estate, ensuring exceptional service and organising community events for residents.
- Company: McCarthy Stone, the UK's leading retirement living provider with a focus on wellbeing.
- Benefits: Generous annual leave, flexible hours, pension scheme, and discounts on brands.
- Other info: Join a supportive team with training opportunities and a commitment to diversity.
- Why this job: Make a real difference in the lives of retired residents while developing your career.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 17908 - 17908 £ per year.
Overview
McCarthy Stone is the leading UK\'s retirement living provider. We are looking for a House Manager to lead the Norton Court estate in Leighton Buzzard, Bedfordshire. This role focuses on exceptional customer service for our retired residents, helping ensure they live in a safe and pleasant environment, and supporting them to organise community events and activities. Hours: 25 hours per week, Monday to Friday, year round. Salary: £17,908.61 ACTUAL plus benefits and bonus.
Benefits include: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, generous annual leave (starts at 25 days and rises to 28 days, plus bank holidays), and access to a benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Collaborating with partners and suppliers to ensure the smooth running of the estate.
- Being the \"face\" of McCarthy Stone for the families and friends of Homeowners.
- Handling Homeowners issues with sensitivity and maintaining confidentiality and privacy.
- Managing the development’s gardens and grounds to provide a safe, secure, well-maintained and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring all Health and Safety requirements are adhered to.
Qualifications and Attributes
- Excellent communication skills with a real can-do attitude.
- Experience in a professional, customer-service oriented position.
- A professional approach with high-quality standards.
- Ability to thrive in a busy, varied role where every day is different.
- Resilience and effective problem-solving abilities.
- Awareness of basic Health and Safety is advantageous.
- Good computer literacy including Microsoft Word and Outlook.
- First aid qualifications are advantageous; candidates will receive training on commencement of the role.
Development and training: As part of McCarthy Stone Management Service, you will receive training and support to help you meet your career goals, including courses such as basic first aid, working safely in the workspace, and Dementia Friends training.
How to apply: Could this role be the perfect job for you? Apply now. All applications will be reviewed as soon as they are received, and we reserve the right to appoint before the closing date.
Equality, diversity and inclusion: McCarthy Stone celebrates diversity and promotes equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not currently offer sponsorship; we can only consider those with the right to work in the UK without sponsorship.
Company context: As the UK\'s leading developer and manager of retirement communities, we operate 475 developments across the UK for more than 20,000 people. We are committed to championing the role, wellbeing and happiness of older people in society. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need. We were certified as a Great Place to Work in 2022 and appear on the Wellbeing list of Great Place to Work.
House Manager in Heath and Reach employer: McCarthy and Stone
McCarthy Stone is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its employees. As a House Manager at our Norton Court estate in Leighton Buzzard, you will enjoy flexible working hours, generous annual leave, and comprehensive training opportunities that foster personal and professional growth. Our commitment to employee wellbeing is reflected in our Great Place to Work certification and the benefits we offer, ensuring you can thrive while making a meaningful impact in the lives of our retired residents.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Heath and Reach
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at McCarthy and Stone and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace House Manager in Heath and Reach
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at McCarthy and Stone that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at McCarthy and Stone.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at McCarthy and Stone get a sense of who you are beyond your experience!
How to prepare for a job interview at McCarthy and Stone
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at McCarthy and Stone and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
