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- Tasks: Support Customer Relations Managers in resolving customer complaints and managing correspondence.
- Company: Join McCarthy Stone, dedicated to enhancing the wellbeing of older people through supportive communities.
- Benefits: Enjoy a hybrid work model with remote options and a competitive salary of circa £25,000.
- Why this job: Make a real impact on customer satisfaction while working in a caring and collaborative environment.
- Qualifications: Strong communication skills and previous customer service experience are preferred.
- Other info: This is a 6-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Customer Relations Coordinator (up to 6-Month FTC)
Location : Hybrid – Remote with occasional travel to Hatfield and Bournemouth
Salary : circa £25,
About Us:
At McCarthy Stone, we are dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.
The Role:
We are seeking a highly organised and service focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency. This is an excellent opportunity for someone with strong communication skills and a passion for customer service to make a positive impact.
Key Responsibilities:
Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.
Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.
Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.
Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.
Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.
About You:
You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.
Skills & Attributes:
Highly organised with excellent record-keeping skills.
Strong communication skills, both written and verbal.
Ability to work effectively within a small team and build strong relationships with stakeholders.
Resilient with a positive attitude and the ability to handle multiple tasks and priorities.
Proficient in Microsoft Word and Outlook.
Previous experience in customer service or administration is advantageous.
Customer Relations Co-Ordinator FTC employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Co-Ordinator FTC
✨Tip Number 1
Familiarise yourself with McCarthy Stone's mission and values. Understanding their commitment to enhancing the wellbeing of older people will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare examples from your past experiences that showcase your organisational skills and ability to handle customer complaints effectively. Be ready to discuss how you managed similar situations and the positive outcomes that resulted.
✨Tip Number 3
Research common customer service challenges in the industry, particularly those related to older demographics. This knowledge will allow you to speak confidently about how you would approach these issues in your role as a Customer Relations Coordinator.
✨Tip Number 4
Network with current or former employees of McCarthy Stone on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Relations Co-Ordinator FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Relations Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle customer concerns effectively. Use specific examples from your past experiences to demonstrate your skills in communication and organisation.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administration. Detail your achievements and how they relate to the responsibilities of the Customer Relations Co-Ordinator role, such as managing correspondence or engaging with stakeholders.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at McCarthy and Stone
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, prepare to discuss how you manage your time and keep track of multiple tasks. You could mention tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've successfully resolved customer complaints and be ready to explain your thought process and actions taken.
✨Research McCarthy Stone
Familiarise yourself with McCarthy Stone's mission and values. Understanding their commitment to enhancing the wellbeing of older people will help you align your answers with their goals during the interview.
