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- Tasks: Lead communication strategies for over 22,000 homeowners and tenants across the UK.
- Company: Join McCarthy Stone, the UK's top developer of retirement communities.
- Benefits: Enjoy a hybrid work model, competitive salary, and great benefits.
- Why this job: Make a real impact in enhancing the lives of older adults through engaging communication.
- Qualifications: 3+ years in Corporate Communications or related fields with strong communication skills.
- Other info: This is a fixed-term contract with opportunities for growth and creativity.
The predicted salary is between 36000 - 54000 £ per year.
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Client:
McCarthy and Stone
Location:
Bournemouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
25b042385b2c
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Location : Hybrid (with an average of 1 or 2 days per week in the Hatfield or Bournemouth office)
Department: Your McCarthy Stone
Salary: c.45k + Benefits
Contract Type: Fixed Term/Secondment
Are you a communications expert with a passion for customer engagement?
McCarthy Stone, the UK’s leading developer and manager of retirement communities, is seeking a Customer Engagement Manager due to the post holder securing an internal promotion. This person will need to be passionate and dynamic and will join our team on a fixed-term contract or secondment. In this pivotal role, you will lead the communication and engagement strategy for over 22, homeowners and tenants across the UK.
Key Responsibilities:
Strategic Leadership: Develop, manage, and deliver a comprehensive communications and engagement strategy, ensuring impactful and consistent messaging across all channels.
Content Creation: Produce high-quality, engaging content across various platforms, including digital, print, and events, aligning with McCarthy Stone’s values and mission.
Collaboration: Work closely with the Colleague Engagement Manager and other departments to ensure unified communications for both customers and colleagues.
Continuous Improvement: Regularly measure the effectiveness of communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.
Stakeholder Management: Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.
About You:
Experience: 3+ years in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.
Skills: Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
Attributes: Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.
Why McCarthy Stone? Join a team committed to enhancing the lives of older adults through thoughtful communication and engagement. If you’re ready to make a meaningful impact and lead innovative communication strategies, we want to hear from you!
McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Take the next step in your career with McCarthy Stone – where your expertise in customer engagement can truly make a difference!
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Customer Engagement Manager FTC employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager FTC
✨Tip Number 1
Familiarise yourself with McCarthy Stone's mission and values. Understanding their commitment to enhancing the lives of older adults will help you align your communication strategies with their goals during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare examples of successful communication strategies you've implemented in the past. Be ready to discuss how these experiences can translate to the specific needs of McCarthy Stone's customer engagement initiatives.
✨Tip Number 4
Stay updated on trends in customer engagement and communications, particularly within the retirement sector. Demonstrating your knowledge of industry trends can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Customer Engagement Manager FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate communications, PR, or media. Emphasise your skills in developing communication strategies and any previous roles that involved customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of McCarthy Stone's mission. Mention specific examples of how you've successfully managed communications in the past.
Showcase Your Content Creation Skills: Include samples of your content creation work, whether it's digital, print, or event-related. This will demonstrate your ability to produce high-quality, engaging content that aligns with the company's values.
Highlight Stakeholder Management Experience: In your application, emphasise your experience in building relationships with senior stakeholders. Provide examples of how you've effectively communicated with different audiences and influenced decision-making.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Communication Skills
As a Customer Engagement Manager, your communication skills are paramount. Prepare to demonstrate your ability to convey messages clearly and effectively. Consider sharing examples of past experiences where your communication strategies led to successful outcomes.
✨Understand the Company’s Values
Familiarise yourself with McCarthy Stone's mission and values. During the interview, express how your personal values align with theirs, particularly in enhancing the lives of older adults. This will show your genuine interest in the role and the company.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would manage relationships with senior stakeholders. Think of specific instances where you've successfully navigated complex stakeholder dynamics and be ready to discuss your approach to building strong relationships.
✨Demonstrate Your Creative Side
Since the role involves content creation, be prepared to discuss your creative process. Bring examples of previous work that highlight your ability to produce engaging content across various platforms, and explain how you measure its effectiveness.
