Company Overview
McCarthy & Stone is the leading UK’s retirement living provider. We are looking for a House Manager to lead our estate at Whitelock Grange, Bingley, West Yorkshire, and to help residents enjoy high‑quality retirement living.
Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all Homeowners and offering help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the face of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners’ issues with sensitivity, maintaining confidentiality and respecting privacy.
- Managing the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well‑maintained and pleasant environment.
- Facilitating social interaction and helping Homeowners enjoy retirement living fully.
- Ensuring all Health and Safety requirements are adhered to.
Qualifications
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer‑service‑orientated position.
- Professional approach with high‑quality standards.
- Thrives in a busy, varied role where every day will be different.
- Resilience and effective problem‑solving abilities.
- Awareness of basic Health and Safety is an advantage.
- Good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work‑based first‑aid qualifications an advantage (training provided).
Contract Details
Hours: 30 hours per week, Monday to Friday, throughout the year. Fixed‑term contract for 6 months.
Salary: £22,557.60 FTE plus benefits and bonus.
Benefits
- Group personal pension.
- Life assurance.
- Employee Assist Scheme.
- Flexible working hours.
- Generous annual leave (starting at 25 days, rising to a maximum of 28 days, plus bank holidays).
- Access to a benefits platform offering discounted Gift Cards and eGifts for leading brands.
