Concierge in Beverley

We are seeking a customer centric Concierge to exemplify the high‑quality customer standards that we are renowned for. Our Concierge’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy & Stone for the families and friends of our Homeowners.
• Dealing with Homeowners’ issues with sensitivity, understanding the need for confidentiality and respecting their privacy.
• Managing the development, gardens and grounds in an efficient and effective manner, providing our Homeowners with a safe, secure, well‑maintained and pleasant environment.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the fullest.
• Ensuring that all Health and Safety requirements are adhered to.

Qualifications

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service‑oriented position.
• A professional approach with high quality standards.
• Thriving in a busy and varied role, where every day will be different.
• Be resilient and able to problem‑solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current basic first aid qualifications will be an advantage, although successful candidates will receive all the necessary training on commencement of the role.

Training and Support

McCarthy & Stone is the leading UK’s retirement living provider. We are looking for a Concierge to join our team at Andrews Court, Beverley. As part of Your McCarthy & Stone, a successful and fast expanding national company, you’ll receive all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Hours

15 hours per week Monday to Friday. We can be flexible around school hours.

Salary

£11,278.80

Benefits

Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, working in the most beautiful surroundings, generous annual leave entitlement.