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- Tasks: Help individuals facing financial challenges by reviewing documents and resolving queries.
- Company: Family-run company focused on ethical debt solutions with a supportive culture.
- Benefits: Flexible hybrid working, competitive salary, generous leave, and ongoing training.
- Other info: Warm, inclusive team culture with a focus on employee wellbeing.
- Why this job: Start a meaningful career helping others while enjoying clear progression opportunities.
- Qualifications: 5 GCSEs including Maths and English, plus admin or customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Insolvency Administrator role at McCambridge Duffy
Are you looking for a rewarding admin role where your work helps individuals facing financial challenges? Our Nominee Department is looking for a motivated Insolvency Administrator to join our growing team.
This entry‑level position is ideal for someone with admin or customer service experience who wants to build a meaningful career. You’ll support our clients by reviewing documents, resolving queries, and ensuring all records are accurate and up to date.
Why Join Us?
- Flexible hybrid working
- Permanent, full‑time role (37 hours/week)
- Supportive, family‑oriented company culture
- Full training provided – no insolvency experience required
- Clear career progression opportunities
Key Responsibilities
- Speaking with clients and creditors over the phone to resolve queries
- Reviewing and processing documents such as income/expenditure forms, payslips, and bank statements
- Assessing financial information to determine available debt solutions
- Entering client data into our in‑house database system
- Maintaining accurate and up‑to‑date case records across our systems
- Drafting letters and client correspondence using templates
- Generating and attaching reports and letters to emails
- Monitoring client and creditor payments and keeping detailed records
- Using Microsoft Office applications (Word, Excel, Outlook) for general admin tasks
What We’re Looking For
- Minimum 5 GCSEs including Maths and English
- 2+ years of admin or customer service experience
- Experience with financial services or insolvency is a plus but not essential
- Strong communication, empathy, and attention to detail
- Confident using Microsoft Office and learning new systems
- Resides within commuting distance to our Derry office
What We Offer
- Competitive salary
- Generous annual leave, including all bank holidays and Christmas office closure
- Company pension scheme (eligibility applies)
- Employee Assistance Programme
- Permanent position after successful 6‑month probation
- Ongoing training and opportunities for advancement
About Us
We are a family‑run company with around 150 employees, committed to offering ethical, client‑focused debt solutions across the UK and Ireland. Our team culture is warm, inclusive, and centred around employee wellbeing and professional development.
Apply Today
If you have a background in admin or customer service and are ready to start a meaningful career helping others, we’d love to hear from you. Please submit your CV via NIJobs.
Eligibility
Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer sponsorship for this role.
Skills
- Administrator
- Admin
- Customer Service
- Insolvency
- Finance
Benefits
- Paid Holidays
- Parking
- Pension Fund
- Hybrid Work From Home
Seniority Level
- Entry level
Employment Type
- Full‑time
Job Function
- Information Technology
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Locations
Insolvency Administrator employer: McCambridge Duffy
Contact Detail:
McCambridge Duffy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insolvency Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the insolvency field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for insolvency roles and practice your answers. We want you to feel confident and ready to showcase your admin skills and customer service experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team.
We think you need these skills to ace Insolvency Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your admin or customer service experience. We want to see how your skills can help us support clients facing financial challenges, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how you fit into our family-oriented culture. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail: As an Insolvency Administrator, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the care we put into our client interactions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at McCambridge Duffy
✨Know Your Stuff
Before the interview, make sure you understand the basics of insolvency and the role of an Insolvency Administrator. Brush up on common terms and processes, as this will show your enthusiasm and readiness to learn.
✨Showcase Your Skills
Highlight your admin or customer service experience during the interview. Be ready to share specific examples of how you've resolved queries or managed records in previous roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Practice Empathy
Since you'll be dealing with clients facing financial challenges, it's crucial to convey empathy and understanding. Prepare to discuss how you would approach sensitive conversations and support clients through their difficulties.
✨Familiarise Yourself with Microsoft Office
As the role requires using Microsoft Office applications, ensure you're comfortable with Word, Excel, and Outlook. You might even want to mention any relevant projects or tasks where you've used these tools effectively.