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- Tasks: Help people navigate their debt and financial challenges through phone and online support.
- Company: Join a family-run company dedicated to ethical client care and a supportive work culture.
- Benefits: Enjoy flexible work options, competitive salary, generous leave, and career growth opportunities.
- Why this job: Make a real impact by guiding clients to financial stability in a warm, inclusive environment.
- Qualifications: 5 GCSEs including Maths and English; 2 years of relevant experience preferred but not essential.
- Other info: Full training provided; permanent position after a successful 6-month probation period.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a job where you can support people facing debt and financial difficulties? Interested in a flexible work environment with the option to work from home or in the office? Seeking a full-time role with a 37-hour workweek? We are seeking Debt Advisors to assist individuals facing financial difficulties.
Interested in this role You can find all the relevant information in the description below.
In this role, you will communicate with potential clients via phone and online platforms, assessing their financial situations and providing tailored debt solutions.
You will guide clients through available options, ensuring they understand their choices and helping them take the necessary steps toward financial stability.
Key Responsibilities Offering the best possible debt advice and guidance to those in financial difficulty, to include: Dealing with incoming queries by phone and by email from potential clients Reviewing financial options with clients and sending out the relevant documents Input clients details into systems Follow up calls to potential clients General Administration Liaising with clients and creditors via telephone Assist fellow colleagues as and when required What we are looking for A minimum of 5 GCSEs, including Maths and English.
2 years of experience in a similar role, such as customer service, general office work, or contact centre experience.
Knowledge of insolvency processes, financial services, or , as well as an understanding of debt solutions, would be highly advantageous but is not essentialfull training will be provided.
Proficiency in Microsoft Office applications (Word, Excel, etc.).
Strong communication, empathy, and problem-solving abilities are essential.
What we offer Option to work from home Competitive salary Generous annual leave allowance, including bank holidays Company pension scheme (eligibility required) Office closure during Christmas Employee Assistance Program Career Growth Opportunities Permanent position offered upon successful completion of a 6-month probation period.
Opportunities for career progression within the organisation.
Training and development opportunities available.
Company Overview & Culture We are a family-run and family-orientated Company, with approximately 150 staff, who pride ourselves on our offering of debt solutions to our clients.
Our main focus is on ethics, excellent client care and a commitment to facilitating a warm and inclusive culture for our employees.
Applicants must have the legal right to work in the United Kingdom.
Skills: Communication Customer Service Administration problem solving skills.
Debt Advisor employer: McCambridge Duffy
Contact Detail:
McCambridge Duffy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor
✨Tip Number 1
Familiarize yourself with common debt solutions and financial advice strategies. This knowledge will not only help you in interviews but also demonstrate your commitment to supporting clients effectively.
✨Tip Number 2
Practice your communication skills, especially in empathetic listening and problem-solving. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial issues with potential clients.
✨Tip Number 3
Network with professionals in the financial services industry. Attend relevant workshops or webinars to connect with others who can provide insights into the role of a Debt Advisor and potentially refer you to opportunities.
✨Tip Number 4
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully assisted clients, as this will showcase your ability to handle inquiries and provide excellent support.
We think you need these skills to ace Debt Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Debt Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or similar roles. Mention any specific instances where you provided support to individuals facing financial difficulties, as this will resonate with the company's mission.
Showcase Your Skills: Make sure to showcase your communication, empathy, and problem-solving skills in your application. Provide examples of how you've used these skills in past roles to assist clients or resolve issues.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are passionate about helping people with debt and financial difficulties. Mention your understanding of debt solutions and your eagerness to contribute to the company's ethical approach to client care.
How to prepare for a job interview at McCambridge Duffy
✨Show Empathy and Understanding
As a Debt Advisor, your ability to connect with clients is crucial. During the interview, demonstrate your empathy by sharing examples of how you've helped others in difficult situations. This will show that you understand the emotional aspect of financial difficulties.
✨Highlight Relevant Experience
Make sure to discuss your previous roles in customer service or contact centers. Emphasize any experience you have with financial services or debt solutions, even if it's not extensive. This will help the interviewer see your potential fit for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to guide a client through their options. Think about how you would explain complex financial concepts in simple terms.
✨Familiarize Yourself with Company Values
Research the company's commitment to ethics and client care. Be ready to discuss how your personal values align with theirs. This will show that you're not just looking for a job, but that you're genuinely interested in contributing to their mission.
