Position Title: Senior Manager Regional Service Delivery GB & EMENA (GB)Position Type: Regular - Full-Time Requisition ID: 44898 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. About the RoleMcCain has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose: Celebrating real connections through delicious, planet-friendly food. As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between our Digital Technology organisation and the management teams across your designated regions. Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll navigate the complexity of managing infrastructure operations across diverse legal jurisdictions, championing an AI-first, cloud-first strategy and enabling the teams around you to work smarter and more effectively. Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial responsibility for the UK, France, and the NetherlandsManaging and maintaining accountability for the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation. Leading and supporting the establishment of new manufacturing facilities across the region, ensuring seamless integration of service delivery, OT, automation, and physical security capabilities. Ensuring adherence to Industry 4.0 and Automation strategies across all manufacturing facilities. Championing an AI-first and cloud-first strategy, leveraging Generative AI, Microsoft Copilot, intelligent automation, machine learning, AIOps, and cloud-native platforms to improve service delivery and operational outcomes. Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices. Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction. Acting as a key liaison to senior management and stakeholders, reporting on progress, risks, and achievements across regional operations. A Master's degree in a technical field. Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI.Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus. Proven experience delivering IT services (Server, Network, Compute) in a production environment, including incident, problem, and change management in plant settings. A track record of overseeing regional service delivery across multiple countries — ideally including UK, France, and the Netherlands. Experience setting up or ramping up new manufacturing plants or similar large-scale operational projects. Strong leadership of diverse teams, with a commitment to development, continuous improvement, and stakeholder management. Alongside a competitive salary, you'll enjoy: Private healthcare coverAnnual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pensionExcellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum of 12% of your salary25 days' annual leave from day one, plus bank holidays (increasing with service), with the option to buy or sell up to 5 days per yearLife insurance cover for peace of mindEnhanced maternity and paternity pay — because the moments that matter outside of work matter to us tooMedicash health cash plan — claim back on everyday healthcare costs, with access to a virtual GP and wellbeing supportTELUS Health employee and family assistance programme — 24/7 confidential counselling, legal and financial guidance, and a range of employee discountsSalary sacrifice cycle to work schemeA paid 'Chips In' Volunteering Day to support causes that matter in your communityFlexible/hybrid working — most office-based roles offer the option to split your time between working from home and our head offices. You'll lead multiple direct reports across EMENA and GBI, working within a matrix model alongside local Digital Technology teams and Business Units. You'll collaborate closely with regional technology, global architecture, engineering, data, digital workplace, and operational leaders — playing a pivotal role in shaping how digital and technology investment delivers real business value across the region. AI & Digital Capabilities. At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture. Here, you'll find opportunities to learn, grow, and thrive. And because you're joining a global business, your career opportunities don't stop at the factory gate. Whether you're looking to deepen your expertise, step into leadership, or explore opportunities internationally, we'll support your growth. LI-CB1McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain Foods (G.Regular - Full-Time
Senior Manager, Service Delivery Management in Scarborough employer: McCain
At McCain Foods, we pride ourselves on being an exceptional employer that fosters a culture of growth, innovation, and inclusivity. As an FP&A Manager in Scarborough, you will benefit from a competitive salary and a supportive environment that encourages continuous learning about the international food industry. Join us to make a meaningful impact while collaborating with passionate colleagues who are dedicated to driving sustainable growth and enhancing business performance.
