Overview
In this role you lead regional service delivery for EMENA/GBI, aligning Digital Technology with regional management to drive reliable infrastructure and value. You champion an AI-first, cloud-first approach and build a data-driven culture across diverse jurisdictions. You influence senior stakeholders, manage cross-country operations, and enable rapid, cost-efficient service delivery. This position offers impact across manufacturing capabilities and envisions seamless integration of OT, automation, and security in new facilities. You’ll work in a globally matrixed environment to deliver measurable business outcomes.
Pay / Benefits
- Private healthcare cover
- Annual bonus scheme
- Pension salary sacrifice with company contribution
- 25 days' annual leave + holidays
- Life insurance
- Enhanced maternity/paternity pay
Responsibilities
- Provide strategic leadership and operational oversight for regional service delivery across EMENA/GBI with direct management of UK, France, and the Netherlands
- Oversee regional budget (OPEX and CAPEX) and drive cost-saving through vendor consolidation and automation
- Lead integration of service delivery, OT, automation, and security in new manufacturing facilities
- Ensure Industry 4.0 and automation adherence across facilities
- Negotiate favorable SLAs and pricing with global technology vendors
- Advocate AI-first and cloud-first strategies using Generative AI, Copilot, ML, AIOps, and cloud-native platforms
- Drive large-scale organizational change, promote data-driven culture, and implement responsible AI practices
- Monitor performance metrics and use data-driven insights to improve service quality and customer satisfaction
- Report progress, risks, and achievements to senior management and stakeholders
- Foster continuous improvement, innovation, and team development
Key requirements
- Master's degree in a technical field
- 10+ years leading a technology team; 5+ years in global/matrix manufacturing
- Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI
- Experience with Microsoft Azure and AI tools (Copilot, Claude) a plus
- Proven IT services delivery in production environments (Server, Network, Compute) including incident, problem, change management
- Experience delivering regional service delivery across multiple countries (UK, France, Netherlands preferred)
- Experience setting up or ramping up new manufacturing plants or large-scale operational projects
- Track record of achieving targets in customer satisfaction, cost efficiency, and compliance
- Strong leadership of diverse teams and stakeholder management
- leadership
- stakeholder management
- cross-functional collaboration
- Microsoft Azure
- Generative AI tools (Copilot, Claude)
- AIOps
Senior Manager Regional Service Delivery GB & EMENA (GB) in Scarborough employer: McCain
At McCain Foods, we pride ourselves on being an exceptional employer that fosters a culture of growth, innovation, and inclusivity. As an FP&A Manager in Scarborough, you will benefit from a competitive salary and a supportive environment that encourages continuous learning about the international food industry. Join us to make a meaningful impact while collaborating with passionate colleagues who are dedicated to driving sustainable growth and enhancing business performance.
