Director, Customer Development - Retail in Scarborough

This is a senior leadership role at the heart of our GB Retail business, shaping and delivering a winning sales strategy across key customers. Reporting into the VP, Commercial Retail Sales, you will lead a team of 5-7 Senior National Account Managers, National Account Managers and National Account Executives, creating the environment, clarity and energy for them to thrive. You will own and deliver Joint Business Plans, build standout customer partnerships, and drive sustainable, profitable growth. You will also play a key role in the GB Retail Sales leadership team to set direction and raise performance across the function.

Responsibilities

• Lead, coach and inspire a high‑performing Commercial team, bringing out the very best in your people.
• Create a culture of accountability, growth and continuous development through clear KPIs, coaching and feedback.
• Define and deliver Joint Business Plans that unlock growth for both McCain and our customers.
• Build influential, long‑term customer relationships that drive commercial success.
• Drive revenue growth through pricing, mix optimisation and strategic initiatives.
• Partner cross‑functionally (Category, Marketing, Finance, Supply Chain) to deliver insight‑led plans.
• Champion category and brand leadership, including compelling NPD sell‑ins and execution.
• Embed strong governance, forecasting accuracy and commercial discipline.
• Shape and deliver rolling strategic plans that outperform the market.

Qualifications

• Proven track record of leading and developing high‑performing teams.
• Experience building and influencing senior customer relationships within FMCG retail.
• Strong commercial instinct with a history of delivering revenue and market outperformance.
• Highly skilled in negotiation, influencing and storytelling.
• Strong financial and commercial acumen (P&L, pricing, trade spend).
• Ability to turn insight into clear, actionable strategies.
• A passion for coaching, developing talent and building future leaders.
• Confident operating across a complex, cross‑functional business.

Recruitment Process

• Stage 1: Initial screening with a Talent Acquisition Partner.
• Stage 2: Virtual interview with the Hiring Manager and a senior leader.
• Final stage: In‑person interview at our Scarborough HQ with the MD and Hiring Manager, including a pre‑prepared task.

Benefits

• Generous car allowance.
• Achievable yearly bonus based on personal performance.
• Excellent pension – McCain will pay double up to 12% of your pay.
• Flexible holidays – buy/sell up to 5 days per year.
• Optional health cash plan.
• Cycle‑to‑work scheme.
• ‘Chips In’ volunteering day off – a positive impact to our communities.

Equal Opportunity Employment

McCain Foods is an equal‑opportunity employer. As a global family‑owned company, we strive to be the employer of choice in the diverse communities where we work. Inclusion drives our creativity, resilience and success. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, age, veteran status, disability or any other protected characteristic under applicable law. McCain is an accessible employer – if you require an accommodation throughout the recruitment process, we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree it will be handled in accordance with McCain’s privacy policy and applicable law.