At a Glance
- Tasks: Lead digital transformation and service delivery across EMENA and GBI regions.
- Company: Join McCain, a global leader in food production with a focus on innovation.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and flexible working options.
- Other info: Collaborate with diverse teams and grow your career in a supportive culture.
- Why this job: Make a real impact by driving AI-first strategies in a dynamic environment.
- Qualifications: Master's degree and 10+ years in tech leadership, ideally in manufacturing.
The predicted salary is between 63000 - 77000 £ per year.
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the Role
McCain has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose: Celebrating real connections through delicious, planet-friendly food. As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between our Digital Technology organisation and the management teams across your designated regions.
Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll navigate the complexity of managing infrastructure operations across diverse legal jurisdictions, championing an AI-first, cloud-first strategy and enabling the teams around you to work smarter and more effectively.
Location: Scarborough, GB or Amsterdam, NL
What You'll Be Doing:
- Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial responsibility for the UK, France, and the Netherlands.
- Managing and maintaining accountability for the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation.
- Leading and supporting the establishment of new manufacturing facilities across the region, ensuring seamless integration of service delivery, OT, automation, and physical security capabilities.
- Ensuring adherence to Industry 4.0 and Automation strategies across all manufacturing facilities.
- Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing structures.
- Championing an AI-first and cloud-first strategy, leveraging Generative AI, Microsoft Copilot, intelligent automation, machine learning, AIOps, and cloud-native platforms to improve service delivery and operational outcomes.
- Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices.
- Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction.
- Acting as a key liaison to senior management and stakeholders, reporting on progress, risks, and achievements across regional operations.
- Fostering a culture of continuous improvement, innovation, and team development.
What You'll Need to Be Successful:
- A Master's degree in a technical field.
- At least 10 years' experience leading a technology team, with 5 years in a global or matrixed manufacturing environment.
- Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI.
- Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus.
- Proven experience delivering IT services (Server, Network, Compute) in a production environment, including incident, problem, and change management in plant settings.
- A track record of overseeing regional service delivery across multiple countries - ideally including UK, France, and the Netherlands.
- Experience setting up or ramping up new manufacturing plants or similar large-scale operational projects.
- A history of achieving operational targets across customer satisfaction, cost efficiency, and compliance.
- Strong leadership of diverse teams, with a commitment to development, continuous improvement, and stakeholder management.
Benefits:
Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. Alongside a competitive salary, you'll enjoy:
- Private healthcare cover.
- Annual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pension.
- Excellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum of 12% of your salary.
- 25 days' annual leave from day one, plus bank holidays (increasing with service), with the option to buy or sell up to 5 days per year.
- Life insurance cover for peace of mind.
- Enhanced maternity and paternity pay - because the moments that matter outside of work matter to us too.
- Medicash health cash plan - claim back on everyday healthcare costs, with access to a virtual GP and wellbeing support.
- TELUS Health employee and family assistance programme - 24/7 confidential counselling, legal and financial guidance, and a range of employee discounts.
- Salary sacrifice cycle to work scheme.
- A paid 'Chips In' Volunteering Day to support causes that matter in your community.
- Flexible/hybrid working - most office-based roles offer the option to split your time between working from home and our head offices.
About the Team:
This role sits within the IE&O (Infrastructure, Engineering & Operations) function, reporting directly to the VP, IE&O. You'll lead multiple direct reports across EMENA and GBI, working within a matrix model alongside local Digital Technology teams and Business Units.
You'll collaborate closely with regional technology, global architecture, engineering, data, digital workplace, and operational leaders - playing a pivotal role in shaping how digital and technology investment delivers real business value across the region.
About McCain:
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans.
Senior Manager Regional Service Delivery GB & EMENA (GB) in Humber employer: McCain Foods Ltd
At McCain, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. Located in Wombourne, our team enjoys competitive benefits, including a generous pension scheme, enhanced parental leave, and opportunities for personal and professional growth within a global family-owned company. Join us to be part of a supportive environment where your contributions are valued, and you can make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Regional Service Delivery GB & EMENA (GB) in Humber
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager Regional Service Delivery GB & EMENA (GB) role at McCain Foods Ltd!
We think you need these skills to ace Senior Manager Regional Service Delivery GB & EMENA (GB) in Humber
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at McCain Foods Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at McCain Foods Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at McCain Foods Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
