Director, Customer Development - Retail in Scarborough

This is a senior leadership role at the heart of our GB Retail business, shaping and delivering a winning sales strategy across key customers. Reporting into the VP, Commercial Retail Sales, you will lead a team of 5-7 across Senior National Account Managers, National Account Managers and National Account Executives - creating the environment, clarity and energy for them to thrive. You will own and deliver Joint Business Plans, build standout customer partnerships, and drive sustainable, profitable growth - while playing a key role in the GB Retail Sales leadership team to set direction and raise performance across the function.

What you will be doing:

• Lead, coach and inspire a high-performing Commercial team - bringing out the very best in your people.
• Create a culture of accountability, growth and continuous development through clear KPIs, coaching and feedback.
• Define and deliver Joint Business Plans that unlock growth for both McCain and our customers.
• Build influential, long-term customer relationships that drive commercial success.
• Drive revenue growth through pricing, mix optimisation and strategic initiatives.
• Partner cross-functionally (Category, Marketing, Finance, Supply Chain) to deliver insight-led plans.
• Champion category and brand leadership, including compelling NPD sell-ins and execution.
• Embed strong governance, forecasting accuracy and commercial discipline.
• Shape and deliver rolling strategic plans that outperform the market.

What you will need to be successful:

• Proven track record of leading and developing high-performing teams.
• Experience building and influencing senior customer relationships within FMCG retail.
• Strong commercial instinct with a history of delivering revenue and market outperformance.
• Highly skilled in negotiation, influencing and storytelling.
• Strong financial and commercial acumen (P&L, pricing, trade spend).
• Ability to turn insight into clear, actionable strategies.
• A passion for coaching, developing talent and building future leaders.
• Confident operating across a complex, cross-functional business.

You will be part of an ambitious, collaborative GB Retail Sales team that’s focused on winning together. We work closely across Category, Marketing, Finance and Supply Chain to deliver growth that’s both commercially strong and sustainable. It’s a team that values pace, ownership and continuous improvement - while genuinely supporting each other to grow and succeed.

The Benefits:

• A generous Car Allowance.
• An achievable yearly bonus based on personal performance.
• An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay.
• Flexible holidays - where you can buy & sell up to 5 days holiday per year.
• Optional health cash plan.
• Cycle to work scheme.
• ‘Chips In’ Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe.

Our Hybrid Working Guide:

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person – it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely for about half of your working time.

Our Recruitment Process:

We like to keep things simple and transparent:

• Stage 1: Initial screening with a Talent Acquisition Partner.
• Stage 2: Virtual interview with the Hiring Manager and a senior leader.
• Final stage: In-person interview at our Scarborough HQ with the MD and Hiring Manager, including a pre-prepared task.

This is a guide - there may be slight tweaks along the way, but we’ll keep you informed throughout.

About McCain:

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.