Position Title: Category Manager, Customer Communication
Position Type: Regular - Full-Time
Grade: Grade 05
Requisition ID: 40338
Category Manager, Customer Communications
Scarborough
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.
Reporting to the Senior Category Manager - Category Strategy, this is a high-impact, execution-focused role at the heart of the Category Growth team. As Category Manager - Customer Communications, you will bring McCain's Customer Value Proposition to life across retail, QSR and foodservice channels-helping to drive brand preference and deliver sustainable customer and business growth.
You'll own the delivery of insight-led, omni-channel customer communications, shaping how McCain shows up with customers at every touchpoint. From leading customer sell-ins and coordinating trade engagement events, to providing sharp commercial analysis that informs planning and decision-making, your work will directly influence commercial outcomes.
Partnering closely with channel and environment specialists, and a broad range of cross-functional teams, you'll ensure communications are relevant, compelling and tailored to customer needs-while remaining agile to changing market dynamics. You'll also play a key role in equipping the GB leadership team with customer insight that supports effective business planning and strategic direction.
What you'll be doing.
Execute Category Strategy Initiatives Bring category strategy to life by partnering with environment and channel specialists to develop initiatives that work across multiple channels and customer types.
Proactively collaborate with Commercial Operations, Sales, Marketing, Innovation and international teams to ensure strong alignment and flawless execution.
Lead Omni-Channel Customer Communications Develop and deliver best-in-class omni-channel commu...
Category Manager, Customer Communication in Bradford employer: McCain Foods (GB)
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