SERVICE MANAGER
Financial Services Client | London (Hybrid, 3 days in office) | Permanent
THE ROLE
Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems.
KEY RESPONSIBILITIES
- Act as senior escalation point for incidents and major incident management
- Lead root cause analysis, trend analysis, and process improvements
- Design service measures, SLAs, and monthly reporting
- Manage third-party vendors and service providers
- Oversee change, release, and capacity management
- On-call support including out-of-hours critical periods
WHO YOU ARE
Essential:
- ITIL qualified with 5+ years managing support functions in Financial Services
- Strong incident, problem, change, and release management experience
- Experience supporting critical, high-volume trading systems
- Proven ability defining SLAs and service procedures
- Service Management qualifications
Key Attributes:
- Excellent communicator (executive and technical audiences)
- Strong critical thinker with accountability
- Solution-focused and collaborative
- Results-oriented, able to multi-task
- Drives operational excellence and continuous improvement
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Service Manager employer: McCabe & Barton
As a leading global consultancy, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a competitive salary of £63,000 plus bonuses and the flexibility of hybrid working, our team enjoys a supportive environment where they can thrive while working with top-tier clients in the Financial Services sector. Join us to make a meaningful impact in Operational Resilience and advance your career in a collaborative setting located in the heart of London.
